Customer Service Manager
Resume:
Chhaya Patel
Yorktown, VA ****3
********@*****.***
Position: Property Manager
Professional Objective
Seeking employment in established organization where my expertise in Customer service and Administration will be utilized, while offering the opportunity for professional development.
Summary of Qualification
• Dedicated professional with operational expertise in Customer Service, Banking Operational, and Organization.
• Demonstrate ability to perform in a variety of independent roles with decision – making authority and accountability.
• Able to interact and establish rapport with variety of Client and Co-workers.
• Strong ability with detail-oriented tasks that require high level of accuracy.
• Skills include financial needs analysis, policy review, compliance, consulting, relationship building, accounting, research and problem solving.
Work Experience
• 2006- Current Langley Federal Credit Union ( Current)
• 2006 – 2006 Alliance Title & Settlement Hampton, VA 23663
• 2005 - 2006 Best-Western Inn & Suites Greenville, TX 75402
Office Administrator
• 2001 – 2005 BB&T (Branch Banking and Trust) Newport News. VA
Senior Teller
• 2000 - 2001 Star Associates (Convenient Store) Yorktown. VA
Cashier
• 1999 - 2000 7- Eleven (convenient Store) Norfolk VA
Cashier
• 1980 - 1983 Co-Operative Bank Vadodara, India
Teller
Banking
• Balance Branch Daily Cash
• ATM Manager and Trainer
• Trained as Vault Teller
• Highest Quality Customer Service
• Banking Regulations and Operation
• Customer Account maintenance
• Assisting Customer with a wide variety of service needs in person or over the phone
• Oversaw the efficiency in Branch Operation
• Develop new business by identifying opportunities to sell and make necessary referrals
Office Administration
• Processing Files
• Contact Clients
• Getting Information From Clients
• Using Fax machine, Copy Machine
• Preparing Primary Settlement Statement
• Drafting Cover Letter
• Replying & Receiving E- Mail, Documents.
• Reconciliation of Escrow account
• Account payable
• Account receiving
Administrative
• Leadership Ability
• Expert Planning & Organizing Skills
• Report Processing
• Able to shift priorities
• Microsoft Word
• Microsoft excel
Education
• 1998-1999 Shift India (Year Long course on Microsoft Office Application at NIIT)
• 1976-1979 Bachelor Degree in Commerce from M. S. University of Baroda, India. (Major in Accounting)
• 1976 High School graduate
References
• Highest Quality Customer Service
• Banking Regulations and Operation
• Customer Account maintenance
• Assisting Customer with a wide variety of service needs in person or
• Oversaw the efficiency in operation of Branch Operation.
• Opened and Maintained customer account including Money Market, CD and Investment.
• Development new businesses by identifying opportunities to sell and make necessary referrals
• Jacqueline Herrmann (Teller Supervisor)
• Bland Wanda (Branch Manager -LFCU)
757-***-**** Ext-8719
Contact this candidate