Customer Service Manager

Denise Smith

**** ***** ****, *** **

Philadelphia, PA 19115

Phone: 917-***-****

**************@*****.***

KEY SKILLS

● Data Entry

● Customer Service

● Written, Verbal & Interpersonal Skills

● Administrative/ Clerical Support

● Problem-solving/Critical Thinking

EDUCATION

Penn Foster College Philadelphia, AA.A.S, Retail Management● Expected date of Graduation January 2011

New York City College of Technology (CUNY)

Liberal Arts

● Completed 58 credits

Administrative personnel

Data Entry Clerk/Customer Service Representative

PROFILE

Proactive, goal-oriented individual with strong work ethics Possess sufficient computer skills Excellent prioritizing and follow-through Multi-task and result-oriented Experience working with the general public Basic medical terminology Ability to communicate with others at all levels Manager and Supervisor

WORK EXPERIENCE

Parx Casino (North East Turf Club) Philadelphia, PA September 2011- present

Admissions Representative/ Mutual Teller

• Placed at front entrance-Main Entrance

• Selling racing programs and answering customer questions

• Answering phones and directing calls to different departments

• Punching out horse racing bets

• Cashing out winning tickets

Double Exposure Elite Consignment Jenkintown, PA October 2010-July 2011

Assistant Manager/ Consignee

• Supervise and prepare duties for 3 to 5 Employees

• Handle Cash and credit card payments in a high end retail boutique ,

• Manage Inventory

• Prepare daily summary transaction reports,

• Serve as a personal shopper for a number of clients

• Design and Construct displays, order and accept merchandise

New York City off Track Betting New York, NY July 2001-Dec 2010

Betting Clerk

● Take bets from customers over the counter

● Enter all bets electronically

● Cash out winning tickets

● Reconcile all betting transactions against electronic ledger

● Prepare daily summary transaction reports for internal audits

● Supervised and trained per diems during their probationary period

Allied Barton Security Philadelphia, PA Sept. 2004 Sept. 2005

Security Personnel/Front Desk Clerk

● Placed at Temple North Eastern Hospital main entrance and emergency room

● Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

● answered telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed

● Called police or fire departments in cases of emergency, such as fire or presence of unauthorized persons

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