Customer Service Representative

ALLEN CAIN

*** **** ***** ****. *******, MI *****

313-***-****

**********@*****.***

CUSTOMER SERVICE PROFESSIONAL

Profile • More than 10 years’ successful experience in customer service and data entry with recognized strengths in order processing, billing and record keeping.

• Excellent working knowledge of data entry software.

• Ability to train, motivate, and supervise customer service employees.

• Excellent memory for details and in-tune to peoples wants & needs.

• Responsible/Dependable; can be depended on to follow things through to completion.

• Extremely good at creating structure and order.

Employment State of Michigan, Various Locations in MI 11/2002 – 10/2010

Porter

• Excelled on the production floor maintaining production quotas in laundry department

• Institutional laundry duties

• Janitorial duties, floor care

Michigan State Industries, Jackson, MI 12/2001 – 11/2002

Office Clerk

• Order processing, billing and record keeping

• Data entry

State of Michigan, Ionia, MI 1998-1999

Daily Operations Assistant

• Carried out duties associated with pantry inventory as instructed by the Food Stewart.

• Organized and inventoried pantry stock.

• Quickly and effectively solved issues and challenges.

• Maintained a clean and neat work space.

Shell Service Station, Detroit, MI 9/1995 – 4/1996

Customer Service, Cashier

• Cash handling, credit processing, balanced cash drawer at end of shift.

• Inventoried and stock merchandise

• Janitorial duties

Davis Brothers Shell Station, Detroit, MI 3/1994 – 9/1995

Customer Service, Cashier

• Cash handling, credit processing, balanced cash drawer at end of shift.

• Inventoried and stock merchandise

• Janitorial duties

References Available upon request

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