Alison Marie Harper

***** ******* *****, ****** ****, CA 95959

530-***-****

uz060o@r.postjobfree.com

OBJECTIVE

Friendly, motivated college student with great organizational and people skills pursuing a career in a customer service related field.

SKILLS and ABILITIES

• Highly proficient problem-solving skills, detailed oriented

• Excellent oral and written communication skills

• Learn quickly and open to new ideas

• Able to handle increasing levels of responsibility

• Able to multi-task in a busy environment

• Hard-working and eager to please

• Great customer service and supervising skills

WORK EXPERIENCE

2011-2012 WestAmerica Bank Grass Valley, Ca.

Merchant Teller II. Acknowledged all customers by name. Recognized for excellent customer service by management. Able to work quickly and efficiently in high-pressure work environment. Answered complex questions and met referral goals for sales of products and services. Accepted and processed checks and large amounts of cash for deposits. Performed specialized tasks such as preparing Cashiers Checks and exchanging foreign currency. Took care of all transactions promptly and precisely. Resolved issues and problems with customer’s accounts. Maintained and audited various documents.

2010 U.S. Census Bureau Grass Valley, Ca.

Crew Leader Assistant. Supervised multiple enumerators. Looked over completed paperwork and payroll forms for errors. Helped conduct initial group training sessions for enumerators. Provided on the spot field training and instructed the team in correct procedures of collecting data. Wrote evaluations. Assisted the crew leader when needed by meeting with her group, driving to and attending meetings with her bosses, and assisting enumerators in the field that needed help.

Enumerator. Received assignments involving locating housing units and conducting interviews with respondents. Answered any questions the respondents had. Recorded information given in a clear understandable manner.

2006-2010 Confectionately Yours Grass Valley, Ca.

Customer Service Clerk. Greeted customers, handled money, made bank deposits, and balanced the cash registers. Great team player that got along well with co-workers, managers and customers. During down time, cleaned, restocked, took inventory, and straightened-up the store. Opened and closed the store. Trained new employees. Flexible and filled in for other employees during scheduled and unscheduled absences. Made recommendations about the selection and display of store merchandise.

EDUCATION

2008 - Present Sierra College Grass Valley, Ca.

A.S. in Natural Sciences. Completing requirements for A.S. in biological science. 3.6 GPA.

2004 - 2008 Bitney College Preparatory High School Grass Valley, Ca.

High School Diploma

Graduated with Honors, Senior Class President, Key Club, Yearbook Committee, Student Body Vice-President 07-08, Leadership Club, Co-Captain of Ultimate Frisbee Team 07-08.