MANAGEMENT SALES PROFESSIONAL

Results-driven professional with a progressive management career within fast paced environments with the ability to lead and motivate employees. Skilled at developing and executing targeted business initiatives that drive customer growth, achieve customer satisfaction objectives, and enhance budget goals. Highly effective communicator and team leader with proven ability to build long-term relationships with internal staff and external customers by establishing a high level of confidence and trust. Visionary leader with a keen understanding of business priorities and demonstrated expertise in rapidly advancing software packages with a highly developed management method.

PROFESSIONAL HISTORY

BUSINESS SERVICES MANAGER 2011 to present

Live Long Well Care Cascades, Greenville SC

Summit Hills, Spartanburg, SC

Andrea Burch, RN, BSN 864-***-****

Selected Accomplishments:

Successfully increased sales of Live Long WellCare services by 65%

Created a dedicated team of CNAs and HHAs through positive management techniques and team building

Significantly decreased the number of staffing problems

Responsibilities:

*Daily office administration and organization including high level problem solving with patient care and staffing

*Sales presentations to Members of Cascades and Summit Hills in addition to Family Members

*Outside sales by home visits within the Spartanburg and Greenville SC area

*Responsible for the accurate and timely preparation and validation of bills for all payers

*Interviewing applicants for CNA and HHA positions for both Summit Hills and Cascades

*Completion of hiring process by contacting applicant references, conducting background checks and pre-employment drug screens

*Responsible for the payroll processes in addition to scheduling CNAs and HHAs for Cascades @ Verdae and Summit Hills

*Patient information entry into Carevoyant database

*Management and mentor to Cascades and Summit Hills Team Members

*Maintain continuous contact with family members and Cascades/Summit Hills Residents

*Responsible for maintenance of personnel files, auditing of file accuracy and reporting to appropriate manager of incomplete outdated or inaccurate employee information. Also responsible for medical supply, maintenance and system organization

*Set and meet sales and service goals

MANAGER OF OPERATIONS

Association Of Pet Dog Trainers (APDT) 2006 to 2010

101 North Main Street, Suite 610 Greenville, SC 29601

Mr. Chris Lee 877-***-****

Selected Accomplishments:

• Through research and negotiations saved company over $20,000 annually in credit card expense fees. Additionally decreased the total number of charges reported as ‘unauthorized’ due to the security system established with Authorize.net.

• Increased Customer Service satisfaction

• Designed and established an online registration for annual Conference and Trade Show. New online registration increased the accuracy of attendee registrations by 85%.

• Development of Office and Board Intranet for document and communication management

• Established new online Membership/Customer Forum for increased satisfaction and additional means of communication

Professional Responsibilities:

• Administrative support to Executive Director

• Human Resource Generalist

• Supervision of employees and coordination of outside vendors

• Accounts Payable and Accounts Receivable using QuickBooks

• Time and Attendance reporting

• Payroll processing

• Research and negotiation of all contract employees and third party vendors

• Project management of all projects related to APDT member database, APDT web page and APDT conference registration.

• Recording of all Board of Director’s meeting minutes.

MARKETING AND DEVELOPMENT ASSISTANT 2005-2006

Greenville Symphony Orchestra

200 South Main Street Greenville, SC 29601

Pam Hunter 864-***-****

Selected Accomplishments:

• Increased accuracy of donations and gifts to Symphony records by 68%.

• Development of new funds via marketing of the Greenville Symphony

• Successfully balance of all funds with accounting department on a continuing basis.

• Decreased Accounts Receivable for individuals & organizations with pledges to the Symphony.

Professional Responsibilities:

• Administrative support to CEO and other officers

• Record all gift records and donations in Raiser’s Edge Database

• Mass mailings using mail merge function of Raiser’s Edge and Microsoft Word

• Development and Marketing of Greenville Symphony Events

• Coordination of special events; donor recognition parties, dinners etc.

• Produce Corporate and Individual Sponsorship development

FINANCIAL AID ADMINISTRATOR 2004-2005

Temporary Position

ITT Technical Institute 6 Independence Point Greenville, SC 29615

Josh Addis 864-***-****

Professional Responsibilities

• Reviewed and recorded student authorization forms to ensure all information was complete for billing.

• Reviewed and recorded student financial aid funding information and assists students and parents with the financial aid process, including completing the appropriate applications and filing all appropriate documentation to ensure campus compliance with current financial aid guidelines.

• Reviewed students' accounts for payment status and posts payments as received.

• Collections; Communicated via phone contact and letter contact with students concerning past due invoices and generated collection letters to students with outstanding past balances when necessary.

• Provided assistance to the business office including student registrations, when necessary.

• Processing student financial aid applications and communicated to students in a timely manner when application renewal dates were approaching and effectively communicating timelines for reapplying for financial aid

• Credit and background checks.

• Maintenance of student database.

EXECUTIVE ASSISTANT 2003-2004

Blue Ridge Community Health Services PO Box 5151 Hendersonville, NC 28793

828-***-****

Selected Achievements:

• Increased the effectiveness of board and staff meetings by recording accurate minutes.

• Improved office productivity through appropriate staff training.

• Improved staff morale through design and implementation of staff recognition programs.

Professional Responsibilities:

• Administrative support to the CEO, CFO, and COO

• Contract analysis and tracking

• Coordination of fund raising events

• Creation of presentations in PowerPoint

• Federal Grant application preparation and Grant report preparation

• Management of annual blood drives with Red Cross

• Marketing coordinator for Pediatric, Adult and Dental Clinics

• Public relations contact for patient complaints and issues

• Resolving patient complaints

• Travel and meeting arrangements

• Record and prepare board of directors meeting minutes

• Preparation and organization for JCAHO compliance and surveys

• Preparation and tabulation of surveys using Excel Spreadsheets

• Creation of presentations in PowerPoint

OFFICE MANAGER 2000-2003

Palmetto Charter School Gainesville, FL 32610

(school has since closed)

Professional Responsibilities:

• HR Generalist duties

• Payroll processing

• Management of all school accounts using QuickBooks

• Maintain the school financial records, including accounts payable and cash receipts

• Collection of all student fees and recording in school database

• Front office management of student volunteers

• Provided information and made referrals to other staff when appropriate

• Maintained all Board correspondence and record keeping including board minutes

• Purchasing agent for school supplies

• Create and maintains student files

• Track and report substitute and hourly employee time and attendance

FIELD WORK COORDINATOR 1997- 1999

University of Florida 1600 SW Archer Road

Gainesville, Florida 32610 352-***-****

Selected Achievements

• Increased facility contract base for internships through effective recruiting and innovative sales techniques.

• Improved student and parent satisfaction with internships by communicating with students and their families to assess their financial and educational needs and placing students with internships that could accommodate those needs.

• Successfully recruited new internship facilities for students with physical limitations.

Professional Responsibilities

• Generation and negotiation of new internship contracts

• Negotiation of student placement for six month internships

• Management of over 500 existing facility contracts

• Internship placement coordinator

• Student progress reports

• Facility completion reports

• Coordination of certification exam

• Continuing education coordination

• Coordination and management of department course schedule

OFFICE MANAGER 1996- 1997

University of Florida 1600 SW Archer Road PO Box 100164

Gainesville, Florida 32610 352-***-****

Selected Achievements

• Decreased staff absenteeism by use of effective communications with staff.

• Increased support staff job satisfaction by successfully training staff to complete their assigned tasks.

• Decreased Accounts Receivable by communicating with vendors and creating payment programs for contract vendors.

Professional Responsibilities:

• Supervision of four office support staff

• Time and attendance record maintenance

• HR Generalist/Staff recruitment and training

• Employee counseling

• Department budget analysis and planning

• Administrative support to the department chairperson

• Federal and state grant application completion and article publication

• Management of department staff payroll reporting with time and attendance records

STAFF ASSISTANT SHANDS HOSPITAL 1994- 1996

University of Florida 1600 SW Archer Road PO Box 100164

Gainesville, Florida 32610 352-***-****

Professional Responsibilities:

• Payroll administration for nursing units

• Time and attendance record maintenance

• Administrative support to Unit Manager

• JCAHO preparation

• Management of department staff payroll reporting with time and attendance records

• Department budget analysis and planning

EDUCATION

University Of North Carolina Asheville

Class of 1992 Bachelor of Science Business Health Care Administration and Management

REFERENCES

Christopher Lee, President Rikter Corporation

111 Grizzly Road Lake Arrowhead, CA 92352

Office: 877-***-**** Cell: 909-***-**** Email: uytnbo@r.postjobfree.com

Karen Nichols, Executive Director Cascades @ Verdae

10 Fountainview Terrace Greenville, SC 29603 Cell: 864-***-****

Pam Hunter, Office Manager Greenville Symphony Orchestra

200 South Main Street Greenville, SC 29601

Office: 864-***-**** ext 10 Email: uytnbo@r.postjobfree.com

Ruth Berry, Chair, Sinfonietta Players Committee

4146 Rivermont Drive Evans, GA 30809

Home: 706-***-**** Cell: 706-***-**** Email: uytnbo@r.postjobfree.com

Contact this candidate