Customer Service Manager

Nicholas A. Vecsey

**** **** ***** **

Tampa,Fl ,33618

205-***-**** Cell

********@*****.***

PROFESSIONAL EXPERIENCE 12-10 –thru present

Auto damage appraiser – Birmingham,AL

*Customer Contact

* Write repair estimates for several different auto insurers

* Re-inspect vehicles for supplemental damages

Doan Group Appraisers-Birmingham , owner 07-06 – 12-10

Damage appraisals-auto,heavy equipment,rv’s

• Customer contact

• Prepare repair estimates for several insurance carriers

• Re-inspect vehicle for supplemental damage

• Re-inspect vehicle for diminished value

United Inspections, Inc. - Bessemer, AL 02/06 – 07-06

Auto Damage Appraiser

* Customer Contact

* Write repair estimates for several different auto insurers

* Re-inspect vehicles for supplemental damages

Crest Collision Center- Hoover, AL 11/05-02/06

Assistant Body Shop Manager

* Customer contact

* Write repair estimates

* Order repair parts

* Control repair process until vehicle repairs are completed

* Keep customer updated on repair process

* Advise insurance adjusters on supplement requirements

* Schedule work load for 3 body repair teams and paint shop

Allstate Insurance - Birmingham, AL 2003-2005

Senior Claims Adjuster

This job entailed several different tasks which included:

* Customer contact

* Desk reviews for automobile claims and subrogation files.

* Review files for coverage, liability and accuracy

* Issue payments on 1st and 3rd party claims.

Nicholas A. Vecsey Page 2

Geico Direct - Birmingham, AL 2001 - 2003

Senior Auto Damage Adjuster

I handled all aspects of auto damage claims which included:

* Customer contact

* Inspect vehicles and write damage estimates

* Handle all damage supplements

* Issue all payments to include settling total losses

* Control Rental

* Train new auto damage Interns for Birmingham field staff

* Ride reviews with field staff to observe customer service and time management skills

* Review initial estimates, supplements and total loss files for compliance and accuracy

* Re-inspect repaired vehicles to ensure quality and customer satisfaction

* Managed between 100-125 claims per month (field and drive in claims)

* Negotiated and issued payment for minor bodily injury

Geico Direct – Tampa/St. Petersburg, FL 1998 - 2001

Auto Damage Adjuster

I handled all aspects of auto damage claims which included:

* Customer contact

* Inspected vehicles and wrote damage estimates

* Issued all payments including total losses

* Controlled Rental

* Managed between 100- 125 claims per month (field and drive in claims)

American Frame & Axle - Tampa, FL 1992 - 1998

Shop Foreman - Light Duty Vehicles

I oversaw all aspects of light duty vehicle repair which included:

* Estimates

* Scheduling/Selling

* Repair operations of 8 employees

* Order parts

* Customer contact

Nicholas A. Vecsey Page 3

OK Tires - Tampa, FL 1990 - 1992

Automotive Technician

I performed all aspects of general auto repair which included the following:

* Brakes

* Front ends

* Tune ups

* Air conditioning

Fred Cox Frame/Alignment - Tampa, FL 1987 - 1990

Automotive Technician

I performed all aspects of general auto repair which included the following:

* Brakes

* Front ends

* Tune ups

* Air conditioning

Montgomery Wards Auto Center - Clearwater, FL 1984 - 1987

Service Manager

I oversaw all aspects of general auto repair which included:

* Customer Service

* Repair operations of 11 employees

* Work schedule of 11 employees

LICENSE & CERTIFICATES

* Auto Damage Adjusters License - AL

* All Lines Adjusters License - FL (previous)

* ASE certified in the following:

Engine performance

Brakes

Steering & Suspension

* Geico Adjuster Training, National Training Center – Washington, DC

Nicholas A. Vecsey Page 4

I-CAR GOLD COURSES

* Aluminum Welding

* Aluminum Repair

* Electrical and Electronics I

* Exterior Panel Repair

* Refinishing

* Structural Parts (aluminum)

* Structural Parts (steel)

* working toward platinum rating

MILITARY SERVICE

United States Army - Active Duty 1978 - 1980

United States Army - Active Reserves 1981 - 1984

While in the Army I was in charge of the 36th Medical Battalion Motor Pool’s Quality Control Section.

Type of Discharge: Honorable

AWARDS

Army Commendation Medal

Certificates of Achievement

Geico Intern of the Year 1999

5 year Safety Drive Award

100% on monthly customer service surveys for 8 quarters (2001 – 2003)

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