Customer Service Data Entry

Troy Sims

*** ***** ****, *******, ** ***** *********@**.***

December 2011

Re: Data Entry

Dear Hiring Manager:

I am experienced and talented with a passion for administrative work and your organization in particular caught my attention since it has a reputation for excellence and I would like to use my talents to support your exceptional work.

After carefully reviewing the educational and experience requirements of the job description, I feel that I am a suitable match for the position. Some highlights of my background include:

* 13 years data entry experience

* Professional and accurate

* Strong administrative and fiscal management skills

* Proficient with Microsoft Word, Excel, E-mail, Hyper Terminal

* Operation of computers, modems, internet, 10 key, fax, filing, general office equipment

* Adept at inputting customer requests, inquires, and tracking codes

* Experience with various administrative duties including copying and faxing documents, answering telephones, transferring data and reports

* Adaptable to change

* Skilled in conflict management

* Strong communication and presentation skills

* Computer literate and fast typist with speed exceeding 90 WPM

* Organized and adept at prioritizing projects

* Self-motivated – work well alone or as part of a team

I am very flexible. I'm available to work full or part-time and I can also work at home if telecommuting is an option. Willing to travel.

My broad experience and range of skills make me a superior candidate for this position. I am looking forward to hearing from you as soon as possible to arrange time for an interview.

Sincerely,

Troy Sims

Enc: resume and cover letter

Troy Sims

100 Paces Park, Decatur, GA 30033 *********@**.***

~ Highly intuitive Data Entry Professional ~

CORE COMPETENCIES

* Research

* Budgets

* Forecasting

* Billing

* Financial Reports

* Presentations

* Cash Flow Analysis

* Training

* Data Entry

* AP/AR

* Payroll

* Benefits Administration

EDUCATION

Diploma, 1998

Roosevelt High School, Gary, IN

EXPERIENCE

Data Entry Clerk, July 2009 – November 2011

Kenton Technology, Laporte, IN

* Key in inventory adjustments using ichart

* Some administrative duties

* Supported the regulatory affairs dept.

* Copied formulas and recorded them into Excel

* Data entry, word processing, and verified submitted documents

* Assisted in the coordination of various projects

* Obtained and exercised knowledge of company’s organization, policies and procedures in order to make minor administrative decisions

* Implemented customer telephone service

* Interacted with customers and telecomm personnel to resolve customer service issues

* Entered data entry into computerized billing and accounting systems

Data Entry Specialist, Jan 2007 – Jun 2009

Online Resources Corp. (ORCC), Chantilly, VA

* Entered stop payments and cleared check info

* Called customers when invalid information was found

* Customer service

* Provided customers with check information

* Emailed or faxed proof of purchase

* Check production

* Packaged checks to be sent out for payment

Accounting Clerk, Jan 1998 - Dec 2006

Mantech, Culpepper, VA

* General Ledger - ordered general ledger, made note of incorrect journal entries

* Accounts Receivable - prepared monthly invoices, created and filed accounts

* Accounts Payable - sent out check payments to vendors weekly

* Auditing - pulled various files for internal and external auditors

* Bank reconciliation

* Calculated fixed asset depreciation and prepaids

* Worked on special projects dealing with revenue recognition

IT SKILLS

Proficient in Microsoft Word and PowerPoint

* Wrote memos on a daily basis

* Created presentations for superiors

* Accounting: Excel

* Other Applications: Etherpeek, AMI-PRO, MS-Mail, MS-Exchange, DOS, MS-Front Page

* CAD: DrawAuto-CAD (all versions), AutoCAD ver 12, 13 and Viso 2000

* Communications/Networking: CC: Mail, Novell 3.11, 4.0, 5.0: Windows NT 3.x to 2000. Cisco IOS 11.0 to 12.0

* Database Management: Dbase, Access 97 &2000

* Graphics: Corel Draw 7-8, Adobe –Illustrator, Viso 2000

* Operating Systems: Office 2000, Windows 2000, 95/98, 7, NT (3.51, 4.0) (RAS & DHCP) 3.1, 3.1.1, UNIX, Mac-OS-2 Warp (4.0), HP 9000, Novell 5.1, 3.12, 4.1, Server, Exchange-Server, SNMP-Management Module, HP-UX IBM (AIX)

* Presentations: PowerPoint 2000

* Program Management Tools: Project 97 &2000

* Programming Languages: Oracle(i), Sybase, COBOL & Pascal

* Spreadsheets: Lotus Notes 5.0, Excel 97 & 2000

* Word Processing: Corel WordPerfect 8, Word 97 &2000; WordPerfect 9 &2000

* Significant Equipment: Network Fluke, network sniffers, cable testers

CERTIFICATES & TECHNICAL TRAINING

Win 95 (2001) Win NT (2001)

Novell 3.12 (2001) Novell 4.1 (2001)

Novell Server (2001) DOS (2001)

Novell 5.1 (2000) A++ Certicate (1998)

PROFESSIONAL SOCIETIES/AFFILIATIONS

* NCBE & IEEE Member

REFERENCES AVAILABLE ON REQUEST

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