Customer Service Sales

CELL PHONE 415-***-****

******@*****.***

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OAKLAND CA. 94609

MESERET MEHRETAB ASFEHA : TO OBTAIN A POSITION WHERE I CAN UTILIZE MY SKILLS LEARNED FROM PREVIOUS EMPLOYMEN AND EDUCATION.

SUMMRY ;

EXTENSIVE OFFICE AND COMPUTER EXPERIENCE.

16 YEARS OFFICE EXPERIENCE.

OVER 5 YEARS LEADERSHIP EXPEINCE AS A SUPERVISOR.

TRAINED IN MICROSOFT WINDOWS AND OFFICE, INTERNET NAVIGATION AND E-MAIL.

SOLID COMMUNICATION SKILLS AND ENTHUSIASM FOR SALES.

EXPERIENCE;

FRONT DESK

MERCY HOUSING 1390 MISSION STREET SF CA.

FROM NOVEMBER 23/2010 UPTO APRILE 25/2012

100% CUSTOMER SERVICE.

ENFORCING THE APPROPRIATE BUILDINGPOLICIES AND HOUSE RULES.

RESPONDING TO EMERGENCY SITUATION BY CALLING THE APPRORIATE EMERGENCY SERVICES.

ANSWERING QUESTIONS FROM THE PUBLIC ANSWERING PHONE CALLS.

TRANSLATOR AND INTERPRETER :

INTERPRETERS CA. INTERPRETING ENGLISH TO AMHARIC AND TIGRIGNA. FROM 8/2009 UP TO NOW(ON CALL)

CDC SHIMELBA ERITREAN REFUGE CAMP, ETHIOPIA. MARCH - APRIL 2004.

TRANSLATED HANDOUTS FROM TIGRIGNA TO ENGLISH.

INTERVIWED WOMEN ON GENDER BASED VIOLENCE

INTERPRETED TIGRIGNA TO ENGLISH.

SUPERVISED INTERVIWES.

JOURNALIS :

REPORTED CURRENT ISSUES.

INTERVIEWD HIGH OFFICIALS.

WROTE POLITICAL ARTILES.

EDUCATION :

HAYWARD HEALD COLLGE, HAYWARD CA. TOOK 3 QARTERS OF PARALEGAL FROM SEP/2009 UPTO MARCH/ 2010

ASMARA UNIVERSITY : ASMARA ERITREA JOURNALISM DIPLOMA FROM SEP/1986 UP TO JUNE/ 1988.

SKILLS :

LANGUAGES : FLUENT AND LITERATE IN ARABIC, ITALIAN AND ENGLISH.

COMPUTER : MS WINDOWS/OFFICE 2000 (WORD, POWERPOINT, EXCEL, ACCESS, PUBLISHER, EXPLORER)

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