Customer Service Manager

Maria Montiel

**** ******** **, *** ********** CA 92407

Phone: 760-***-****

E-Mail: *******.**@*******.***

Objective

To obtain a Server position in the hospitality industry, which I interact with guests and deliver a truly great level of hospitality, creating a memorable experience for guests. Doing my part as a team player, ensuring that guests are taken care of following all standards and procedures.

Education

Indio High School, Indio, CA 1992-1997

Palomar College, San Marcos, CA 2009-2009

College of the Desert, Palm Desert, CA 2010-Current

Work History

California Pizza Kitchen August 2010-Present

Food Server

Follow a sequence of service with each table, run food, pre-bus, side work, and engage the guest in casual conversation to build a relationship, building regulars.

Chili’s Bar and Grill February 2004-February 2009

Restaurant Manager

Managed daily operations; direct supervise, and coordinated all facets related to the successful management of two different types of restaurants. Direct supervision of front and back of the house operations including food preparation, quality and safety, server attentiveness, overall guest satisfaction, food and supplies orders, monthly inventory, and scheduling up to fifty employees.

Defense Commissary Agency December 2000-December 2003

Customer Service Manager

Managed cashiers, balancing drawers, safe and all monetary deposits. Scheduled all front-end staff, responsible for recruitment, and hiring of employees, overall training and retention.

United States Navy November1997-November 2000

Aviation Boatswain’s Mate

Plane handling, launch and recovery of aircraft, aircraft firefighting, monitor surroundings for cleanliness and safety of hanger and flight deck.

Skills

• Demonstrated ability to work as part of a team and independently.

• Skilled supervisor and leader, highly effective in motivating and supervising team members.

• Exceptional organizational and planning skills, attention to detail, adaptable to change.

• Self-motivated, creative individual with working knowledge of strategy formulation and implementation.

• Fluent in Spanish

• Five years experience working with POS system.

References

References provided upon request.

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