Customer Service Manager
Resume:
Jennifer Ciranni
Spring Hill, FL
********@********.**.***
OBJECTIVE
To utilize my current skills and experience along with acquiring new skills to better serve my employer and their clients.
PROFESSIONAL EXPERIENCE
Central Clinic, Spring Hill, FL Nov. 2011
Volunteer – Assisting staff to become familiar with the day to day functions of a medical office including checking patients in and out, verifying insurance, schedule and cancel appointments, assembling new patient charts, answering phones, filing, collect co-pays cash and credit cards from patients, enter charges, payments, and balance the day, remind patients of upcoming appointments
Interconnect Cable Technologies Corporation, Brooksville, FL 2007 – 2011
Front Office Assistant/Accounting Clerk
Directly assisted the Controller with all aspects of Accounts Receivable and Accounts Payable initially using SAGE BusinessWorks then updated to Intuitive ERP. My responsibilities included Collections, Bank deposits, Sorted mail, Cash application, Research and resolve unauthorized deductions and Filing. Being a fairly small company my other responsibilities included Receptionist/Switchboard operator, Maintained inventory and purchasing of office supplies and occasionally made Travel arrangements. I also maintained the Time and Attendance System for accuracy of hours and prepared timesheets for Payroll. Occasionally assisted with Price Coordination.
FONAR Corporation, Melville, NY 1987 – 2007
Accounts Receivable and Collections Specialist
Invoiced customers periodically according to terms of sales contract. Provided Customer Service. Maintained customer follow ups to pursue payment and generate invoices. Maintained Excel spread sheet of customer payment progress for weekly production meeting. Verified incoming wires with bank. Maintained daily accounts receivable report. Prepared daily deposits. Prepared service contracts according to terms of sales contract. Responsible for making credit decisions. Arranged payment schedules with customers. Interacted with Customer Service department to coordinate service for delinquent customers. Prepared weekly cash projections to aid CFO with budgeting finances. Relief receptionist and switchboard.
Due to downsizing, I assisted with auditing receivers, sorting mail, purchasing, preparing timecards for payroll and auditing expense reports.
Greenman Brothers, Farmingdale, NY 1984-1987
Senior Credit and Collections Clerk
Collector of major chain and independent accounts reporting to the Assistant Credit Manager. Promoted to Senior Credit and Collections Clerk replacing the Assistant Credit Manager and reporting directly to the Credit Manager.
Responsibilities included verbal and written contact with customers. Maintaining customer follow-ups documenting details and course of action taken. Interacted with sales department regarding Customer’s status. Maintain and update customer accounts on CRT. Review credit files and analyze credit applications for recommendation of credit limit and terms for Credit Managers approval. Authorized to make credit decisions. Familiar with Dun and Bradstreet reports.
Guardsman Lease Plan, Farmingdale, NY 1981-1984
Purchasing Agent
Located vehicles according to customer specs and arranged the purchase. This function included negotiation of the price and arranging delivery. Other responsibilities included data entry and filing.
Arrow Electronics, Melville, NY 1979-1981
Collection/Accounts Receivable clerk
Initially hired as a file clerk for the sales department where my responsibilities consisted of distributing mail, filing, retrieving documents, mailing invoices. I was promoted to a position created as the Collector of Unearned Discount. The company instituted a new policy of billing back all customers that took unearned discounts. I was successful for the collection of 93% of the unearned discount billed back and reduced the practice of taking unearned discounts by 98%.
Responsibilities included contacting the customers to ensure that the unearned discounts were reimbursed and all future payments adhered to our terms. I also researched and corrected the misapplication of cash receipts.
EDUCATION
Springfield Gardens High School
Springfield Gardens, NY
Regents Diploma
SKILLS
Excel, Word, Outlook, Switchboard, Postage machine, PowerPoint (limited)
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