Experienced Auburn Grad

QUALIFICATIONS

A versatile and skilled professional with excellent hands-on experience in hotel operations and sales. An assertive manager with outstanding interpersonal, communications, negotiation and people management skills. Highly motivated, loyal, customer focused professional.

• Excellent communication skills demonstrated by ability to work with people of diverse backgrounds. Experienced in providing written and oral presentations. Resourceful and committed. Versatile, flexible and adaptable.

EXPERIENCE

Residence Inn and Courtyard by Marriott Montgomery

Account Executive: May 2009- September 2009

• Established relationships with existing clients and corporate accounts

• Searched local companies for extended stay and overnight business potential

• Achieved weekly number of appointments and telemarketing calls

• Explored competitor hotels to find new business opportunities

Marriott Regional Sales Office, Atlanta Georgia

Sales Manager: June 2008- May 2009

• Worked closely with stakeholders for all full and select service Marriott hotels represented

• Answered inquiry calls daily

• Proactively found business from repeat groups

• Met goals provided by Director of Sales

Marriott Regional Sales Office, Atlanta Georgia

Administrative Assistant: December 2007- June 2008

• Assisted Atlanta Market Leisure Sales Team with letters of intent, lead entry and client contacts

• Generated contracts and letters of intent for sales managers

• Assisted Director and Assistant Director with special projects when needed

• Entered leads, lost, holds and tentative opportunities for sales managers in Sales Force Automation

Auburn Marriott Opelika Hotel and Conference Center, Opelika Alabama

Front Desk Supervisor, In Room Dining attendant, Hostess: May 2005- December2007

• Trained new front desk associates

• Handled guest requests and resolve guest issues

• Made reservations for incoming groups and individuals

• Maintained gift shop inventory and placed orders for all items needed

• Prepared and delivered room service orders

• Took reservations and seated incoming guests in the LakeView Room

EDUCATION

Auburn University, Auburn, Alabama, August 2003- December 2007

Bachelor of Science in Agricultural Business and Economics, December 2007

OTHER INFORMATION

Sales Force Automation (SFA) - Subject Matter Expert certified July 2008

Completed Marriott Sales and Revenue Training December 2008

Proficient in Microsoft applications: Word, Excel, PowerPoint and Outlook

Knowledgeable of Marriott systems (MARSHA, PMS, Delphi, NGS, SFA, FSI, Fosse, E-Tools and MICROS)

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