Human Resources Customer Service
Resume:
KATHLEEN KENNEDY
Oklahoma City
OK, 73165
Tel: 405-***-****
Email: ********.*********@*****.***
EXECUTIVE SUMMARY
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A Human Resources Professional with over 12 years’ domestic and international HR experience including recruitment and staffing, policy development, international employee mobilizations, training and development, employee relations and employee communications. Proven experience working with senior management to conduct strategic planning in support of corporate goals. Results-oriented professional, with strong communication and relationship-building skills.
Key Proficiencies:
Recruitment Policy Design and Administration Training
Communication Performance Management Employee Relations
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PROFESSIONAL EXPERIENCE
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GE Oil & Gas Artificial Lift May 2005 - Present
Human Resources Manager - Oklahoma City – Reporting to VP, Human Resources. Served as consultant to client groups in Oklahoma City and Chad, Africa on HR issues relating to benefits, compensation, employee relations, performance management, recruitment, training and other Human Resources programs. Managed the onboarding and exit process for all employees. Processed all new hire, benefits, termination and payroll paperwork, ensuring compliance with federal and state laws and regulations. Undertook general company communications role, including production of global newsletter. Key team member in HR integration following acquisition by GE Oil & Gas in May 2011
Oversaw the Performance Management process for client groups, including the allocation of merits and the development of Performance Improvement Plans.
Designed pay progression platform for local employees in Chad, Africa, to promote learning and development.
Managed recruiting and staffing function to ensure strong talent acquisition for the business.
Developed extensive recruitment framework to cover policy, processes, metrics and recruitment tools.
Wrote “How to Hire the Best” recruitment and staffing manual as a manager’s complete guide and tool kit for hiring. Delivered classroom training to supervisors on interviewing and selection techniques.
Developed new graduate Assessment Center model to support more objective hiring selections.
Served as key member of Management Conference Committee, with responsibility for program design and content.
Human Resources Supervisor - Dubai, United Arab Emirates – Reporting to Human Resources Manager, Eastern Hemisphere. Responsible for HR service delivery to a geographically dispersed workforce across Middle East and Africa. Developed HR programs and processes in a number of key areas including health insurance, recruitment, employee relations, visas and training. Counseled employees and supervisors on work related issues. Communicated to managers and employees regarding HR initiatives through both verbal and written communication.
Lead recruitment efforts for key personnel in management, professional and technical positions.
Researched and selected comprehensive life and medical insurance plans for employees across the Middle East.
Designed and delivered performance management training, and produced quality review of all employee appraisals.
Contributed to successful tender team process by developing employee profiles.
Implemented and lead continuous process improvement.
Zurich International Life November 2000 – April 2005 Human Resources Officer – Dubai, United Arab Emirates - Reporting to Human Resources Director. Provided HR generalist support to office-based personnel in Dubai, Abu Dhabi and Bahrain. Responded to employee questions regarding benefits, employee relations, and company policies. Served as key member of Change Management team, promoting Culture Change through employee surveys, psychometric testing and employee incentive programs. Facilitated international recruitment drives and produced training programs. Developed record-keeping practices to continually enhance HR administration and service delivery.
Served as main recruiter for the Middle East businesses.
Attained license to debrief individual and group psychometric testing.
Wrote and delivered training in Customer Service, Written Skills, Time Management and Performance Management.
Designed company’s first orientation program, a week-long course covering company history, key policies, customer service and health & safety.
Participated in team to develop job descriptions. Worked with third party to evaluate market salary data and job levels, and to produce new company grade structure.
Planned and executed local and international employee social and business events.
Temporary administrative assignments prior to relocation to Dubai May 2000 – September 2000
Huxley Associates September 1999-April 2000
Recruitment Consultant – Manchester, United Kingdom – Reporting to General Manager. Provided recruitment and selection services to clients across the North-West of England. Candidate base was Visual Basic Programmers. Generated new clients and candidates through cold-calling and advertising. Conducted initial intakes and screening of candidates to provide detailed feedback to clients.
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EDUCATION
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BA Hons Sociology and Social Policy
University of Liverpool, Liverpool, UK
A-Levels in British Politics, Sociology, French and General Studies
St. Mary’s College, Blackburn, Lancashire, UK
US CITIZEN
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