Manager General

Kerri Gladney Miller

*** ******** ****** *****, *********** 39208 (601)-850-***-**** Email: *******@*******.***

Objective: To Seek the Position of Hotel Manager

SUMMARY: Top notch Manager with experience in day-to-day management of hotel and its staff with commercial accountability for planning, organizing and directing all hotel services, including front office (reception, reservations), banqueting and housekeeping.

Summary of Qualifications

•Total fifteen years experience

•Complete knowledge of hotels operations and also in opening new hotels

•Outstanding oral, written and training communication skills

•Unparalleled guest relations skills especially in creating "special touches" and resolving Guest requests and concerns

•Ability to forecast and prepare hotel budgets

•Strong analytical skills including trend analysis and the ability to develop innovative tactics to resolve problems

•Excellent eye for details, can carry out actions to improve the appearance of the property, and employees as well as establish relevant actions that meet guest's expectations

•Positive and upbeat approach to employee relations and guest complaints

•Strong computer skills especially word processing, and hotel operating systems

•Remarkable ability to ensure proper selection, training, motivation and counseling of all employees

•Ability to handle day-to-day operations to include scheduling of staff, deposits, payroll, accounts payable and accounts receivable

Education

•Graduate of the SpringHill Suites by Marriott GM Certification school 2004

•Graduate of the Fairfield Inn by Marriott GM Certification school. 2004

•Graduate of the Hyatt Place GM Certification school 2008

•Bachelor's Degree, University of Mary Hardin-Baylor, Belton, Texas

Professional Experience

Hyatt Place, Ridgeland, Mississippi 2008 – 2010

General Manager

•Plan the accommodations and meeting rooms along with other hotel services

•Promote and market the business

•Assume authority for the hotel as General Manager for all operations within the hotel

•Ensure that every department head is aware of operational goals and hence is made aware of the necessary tools

•Manage budgets as well as financial plans

•Maintain statistical-financial records

•Recruit, train and supervise staff for their specific operations

•Plan work schedules as per requirement

•Meet as well as greet customers

•Deal with customer queries and complaints

•Address customer problems as well as troubleshoot

•Ensure events and conferences run without interruption

•Supervise the supplies and furnishings

•Deal with the contractors and suppliers

•Handle payroll, accounts payable and accounts receivable

Fairfield Inn & Suites. Williamsburg, Virginia 2006 – 2008

General Manager

•Manage a 148 room hotel in an all tourist and leisure market

•Plan the accommodations and meeting rooms along with other hotel services.

•Promote and market the business

•Assume authority for the hotel as General Manager for all operations within the hotel

•Ensure that every department head is aware of operational goals and hence is made aware of the necessary tools

•Manage budgets as well as financial plans

•Maintain statistical-financial records

•Recruit, train and supervise staff for their specific operations

•Plan work schedules as per requirement

•Meet as well as greet customers

•Deal with customer queries and complaints

•Address customer problems as well as troubleshoot

•Ensure events and conferences run without interruption

•Supervise the supplies and furnishings

•Deal with the contractors and suppliers

•Handle payroll, accounts payable and accounts receivable

Springhill Suites by Marriott. Boise, Idaho 2004 – 2005

General Manager

•Open and manage a 119 room all suite hotel

•Plan the accommodations and meeting rooms along with other hotel services

•Promote and market the business

•Assume authority for the hotel as General Manager for all operations within the hotel

•Ensure that every department head is aware of operational goals and hence is made aware of the necessary tools

•Manage budgets as well as financial plans

•Maintain statistical-financial records

•Recruit, train and supervise staff for their specific operations

•Plan work schedules as per requirement

•Meet as well as greet customers

•Deal with customer queries and complaints

•Address customer problems as well as troubleshoot

•Ensure events and conferences run without interruption

•Supervise the supplies and furnishings

•Deal with the contractors and suppliers

•Handle payroll, accounts payable and accounts receivable

Fairfield Inn by Marriott, Boise, Idaho 2003 – 2004

General Manager

•Plan the accommodations and meeting rooms along with other hotel services

•Promote and market the business.

•Assume authority for the hotel as General Manager for all operations within the hotel.

•Ensure that every department head is aware of operational goals and hence is made aware of the necessary tools

•Manage budgets as well as financial plans.

•Maintain statistical-financial records.

•Recruit, train and supervise staff for their specific operations.

•Plan work schedules as per requirement.

•Meet as well as greet customers.

•Deal with customer queries and complaints.

•Address customer problems as well as troubleshoot

•Ensure events and conferences run without interruption

•Supervise the supplies and furnishings

•Deal with the contractors and suppliers

•Handle payroll, accounts payable and accounts receivable

•Manage complete interior renovation of hotel

Springhill Suites by Marriott, Pinehurst, North Carolina 1999 – 2003

Assistant General Manager.

•Open and manage hotel operations to include hiring and training of all desk staff, housekeeping and breakfast attendants

•Assist in creating annual hotel budget for each fiscal year

•Manage the golf vacation department and sales

•Responsible for daily deposit, payroll, accounts payable, accounts receivable, marketing and advertising

•Prepare household staff rotations and duties

•Ensure that hotel operates to the highest standards required by management

TownPlace Suites by Marriott, Jackson, Mississippi 1999

Assistant General Manager.

•Open and manage hotel operations to include hiring and training of all staff

•Assist in marketing and sales of a new hotel product to area

•Supervise front desk and housekeeping departments in day-to day operations to ensure operations run smoothly

•Ensure that hotel operates to the highest standards required by management

Career Highlights

•Opened Hyatt Place, Ridgeland, Mississippi, October 2008

•Opened Springhill Suites by Marriott, Boise, Idaho, May 2005

•Supervised a $500,000 renovation of the Boise, Idaho Fairfield Inn, which led to receiving the highest inspection score in 8 year history; also, increase the RevPar by 11 points and the ADR by $2.00 (accomplished in 18 months)

•Opened Springhill Suites by Marriott, Pinehurst, North Carolina, July 1999

•Opened TownPlace Suites by Marriott, Jackson, Mississippi, May 1999

•Opened Courtyard by Marriott, Atlanta, Georgia Six Flags, April 1999 (hotel won 1999 opening Courtyard by Marriott of the year award)

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