Human Resources Customer Service

Amy Martinez

*** ***** **** **

Brampton, Ontario

Tel: 416-***-****

E-mail: *******@*******.***

CAREER OBJECTIVE

To join a challenging and growth oriented team where I can contribute towards the development and implementation of a sound Human Resources group. Also focusing on increasing revenues and improving customer relations.

HIGHLIGHTS OF QUALIFICATION

Excellent leadership qualities

•Great interpersonal, verbal and written skills

•Ability to multitask, work independently and as a part of a team

•Attention to detail

•Excellent customer service skills

•Can offer direction as well as follow it

•Flexible, adaptable and quick learner

•Able to objectively make decisions

•Strong relationship building skills

•Compliance with privacy and confidentiality

COMPUTER SYSTEMS KNOWLEDGE

•Microsoft Office – Word, Excel, PowerPoint, Outlook

•Cherniak PowerTemp

EDUCATION

•Jan 2010 – Graduate (With Honours)– Humber College – Human Resources Management

•June 1996 – Pope John Paul II – Secondary School, OSSD; Scarborough, Ontario

•Member of HRPAO (Human Resources Professional Association of Ontario)

•WHMIS trained

•MSD training

•FA/CPR

•CPI (Crisis Prevention Intervention) training at George Brown College

•Internal training Business Ethics at Coram

•Alzheimer training through the Alzheimer Society

•Professional Boundaries training

PROFESSIONAL EXPERIENCE

Spectrum Healthcare

Toronto, Ontario

Branch Human Resources Coordinator(March 2007 – Present)

•Adhere to safe work/risk management policies and procedures.

•Work within an Ethical Practice Framework.

•Review staffing requests to determine hiring priorities; check resume bank.

•Participate in internal and external recruitment activities including: posting jobs on websites, contacting schools/community/professional organizations, job fairs, preparing advertising as necessary.

•Provide employment information to interested parties, screen resumes, interview applicants and process applications.

•Organize and provide orientation to selected new field employees.

•Ensure employee records/credentials are updated as required (e.g. registration, training courses, immunization, changes in personal information, performance appraisals).

•Maintain all records in accordance with corporate records management policies.

•Respond to internal and external employee enquiries/feedback.

•Support performance management and evaluation process.

•Track new hires, inactivations and terminations.

•Assist with the organizing and rollout of special events and staff training programs.

•Record details of employee incidents and injuries and forward to WSIB claims representative. Assist with modified work and health and safety programs.

•Participate in Xaalibe project (philanthropic corporate project)

•Handles all related administrative duties.

•Provide reception relief as necessary.

Coram Healthcare

Toronto, Ontario

Branch HR Coordinator(June 2004 – February 2007)

•Maintain all employee personal files and payroll data (new hires, terminations, transfers, vacations, personal status changes, salary changes, etc.)

•Branch Payroll

•Advice and counsel on application of HR policies and programs

•Conduct/prepare new employee orientations

•Support all departments when necessary and ensure all work areas meet work environment standards

•Handle confidential information with complete discretion, when obtaining and releasing

•Communicate benefit and policy information accurately and promptly upon request or when applying changes

•First point of contact for all HR concerns

•Participate in various one-time projects as required

Stokes Inc.

Toronto, Ontario

District Merchandising Coordinator (Jan 2002 – April 2004)

•Involved in market and consumer research for higher proficiency in the marketing field

•Implemented corporate merchandising directives and customized visual presentation to store demographic and according to inventory levels

•Maintained sales floor stock levels and visual presentation standards

•Provided visual recommendations and training to management and employees

Assisted the Director of Visual Presentation in numerous store openings across Canada

•Provided guidance and feedback to store managers based on profit analysis and sales reports of individual stores

•Designed and implemented store front displays across the Toronto district

References available upon request

Contact this candidate