Office Administration

CHARISSE CHAM

Unit ***, **** Ferndale Road, Richmond BC V6Y 4L2

Phone 604-***-**** Cell 778-***-****

Email **.****@*****.***

OBJECTIVE

I am a highly motivated individual with excellent communication skills. I can work well under pressure and can maintain a present state of mind. I have experience in customer service and office administration, and would like to gain more knowledge in these fields.

SKILLS

Excellent communication skills

Word processing speed: 70 wpm

Skilled in Microsoft Office (Word, Excel, Powerpoint)

Fluent in English and Filipino

WORK EXPERIENCE

November 2007 - February 2009 INVARION PTY LTD

Position: Office Administrator/Technical Support Officer

Invarion Pty Ltd is a software company with offices in Melbourne, Australia, and Boston, USA. It produces the traffic plan software ‘RapidPlan’ utilised by various clients in Australia, New Zealand, Canada, USA, the UK, and South Africa. Most clients are government agencies such as the British Columbia Ministry of Transportation, American Traffic Safety Services Association, and VicRoads in Melbourne.

Responsibilities:

Maintaining and updating client detail records

Assisting clients with licensing and software issues

Mail and file sorting

Arranging bill payments and bank deposits

Balancing petty cash amount and tallying receipts

Documentation of client requests

Documentation of Invarion training manual

Researching and creating traffic signs and traffic plan templates for the software

September 2007 - February 2009 DEPRESSIONET

Position: Peer Support Volunteer/Resources Team Member

DepressioNet is a not-for-profit organisation that provides online support for individuals affected by depression.

Responsibilities and Achievements:

Researching the locations of treatment and/or face-to-face support services for clients

Moderating online forums and chat to maintain a safe environment for clients

Documentation of services provided by Occupational Therapists (http://www.depressionet.com.au/find-help/occupational-therapists.html)

Documentation of financial support provided by the public health system (http://www.depressionet.com.au/find-help/medicare.html)

Documentation of mental health services in the Australian Capital Territory (http://www.depressionet.com.au/what-s-on/whats-on-in-act.html)

Documentation of mental health services in New South Wales (http://www.depressionet.com.au/what-s-on/whats-on-in-nsw.html)

Certified in Applied Suicide Intervention Skills Training (ASIST)

March 2007 - July 2007 ASSAGI

Position: Barista/Customer Service Representative

Assagi is a cafe located in the heart of Melbourne, Australia.

Responsibilities:

Opening and closing shop

Ensuring the cash register contained the correct opening amount

Attending to customer needs and requests

December 2006 - February 2007 GLORIA JEAN’S COFFEES

Position: Barista/Customer Service Representative

Gloria Jean’s Coffees is a cafe located in the central business district of the Philippines.

Responsibilities:

Opening and closing shop

Ensuring the cash register contained the correct opening amount

Attending to customer needs and requests

EDUCATION

2006-2008 University of Melbourne

Bachelor of Arts, major in Psychology and Criminology

2004-2005 Taylors College, Melbourne

Victorian Certificate of Education Years 11-12

REFEREES

Available upon request.

Contact this candidate