cust service
Resume:
Farron Abnet
Madison WI *****
608-***-**** cell
email: *******@*****.***
Objective: To achieve a position which uses all my acedemic skills and experience to further my personal and career goals as a customer service professional.
WORK EXPERIENCE
December 2007
Courtesy Health Watch
Madison WI 53703
Paid Professional Fundraiser
Cold calling in a high volume call center for three main associations in order to raise funds for health charities such as Leukemia, cancer, and breast cancer
June July 2007
Celerity Staffing
Middleton Wi 53714
Charter Communications
Worked in a temporary position as dispatcher for Charter Commuinications. Received inhouse calls from cable technicians to problem solve software and hardware issues. Also assisting customers and customer service in order to resolve daily route issues in a timely manner
February 2006 - January 2007
Customer Service Professional Sitel Corporation PNC Bank
1117 Deming Way Madison Wi 53713 608-***-****
PNC BANK
Handled all outbound and inbound calls in a professional manner.
Maintained departmental goals and strived with managers to achieve above par PNC standards. Worked with coworkers in attempt to solve any questions or problems that arose within the company.
Summer 2005 and April 1999 - May 2000
Customer Service I The Company Store
Company Store Road La Crosse Wi 54601 608-***-****
Accomplished a high volume of calls for a major wholesale catalog . Represented 16 different catalogs with a variety of inventory from women and men's clothing to bedding and window treatments, kitchen and various household items. A working knowledge of all of the Product was very important along with a highly specialized order system and knowledge of that system.
May 2000 - November 2000
Customer Service Professional APAC Inc.
Hwy 16 Onalaska Wi 54650 608-***-****
Serviced a high volume of calls for outbound and inbound contracts involved with credit card inquiries to taking customer complaints for a major newspaper . A working knowledge of all contracts was essential and vital. Often replaced workers that were unable to come in for their regular scheduled shift.
EDUCATION & TRAINING
Western Wisconsin Technical College
LA Crosse Wisconsin 54601
Food Service Management Associate Degree 1984-87
Business Administration - Personnel 1988-90
Computer Classes 1998-2000
References furnished upon request
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