Customer oriented fast learner looking to get the job done well
Resume:
Tina Nicole Agnew
*********@*****.***
OBJECTIVE
Cheerful, positive attitude with a history of producing quality results and satisfied customers, seeking position that will utilize my writing and communication skills, and knowledge of interpersonal relations.
SKILLS
Purchasing
• Completed all steps of the procurement process in accordance with internal policies and procedures and the Federal Acquisition Regulation (FAR/DFAR)
• Maintained accurate and complete Purchasing files
• Processed purchase requisitions both manually and electronically using Costpoint system
• Researched requirements and provided cost saving alternatives
• Utilized the competitive bidding process as required for both direct and indirect purchases
• Interfaced with a variety of both technical and non-technical vendors
• Participated in the vendor selection process, using SBA requirements, per contract
• Maintained vendor information database
• Followed each procurement from initial requisition to verification of delivery
• Coordinated with multiple sites/departments to ensure timely payment of vendor invoices
• Researched procurement history, company versus government property status, and project cost overruns
• Attended training on Costpoint system and passed training on to other employees with essential roles in organization
• Collaborated with multiple individuals and departments to ensure accuracy of information and compliance with government regulations
General Office
• Created and implemented new guidelines to streamline processes
• Scheduled employees to ensure adequate coverage for all positions
• Maintained accurate financial records
• Answered multi-line phones, directed callers to appropriate department
• Prepared reports and created documents using Microsoft Office and Excel
• Located desired information using the Internet and company specific applications
Customer Service
• Provided customers and clients with desired information in a timely manner
• Maintained confidentiality when working with highly sensitive material
• Listened actively and asked questions to assure customers were served effectively
• Established rapport with customers and employees, and Calmed and assisted customers with concerns
Communication
• Utilized email as an effective communication tool
• Addressed phone calls in a courteous and professional manner
• Established rapport with diverse individuals and groups at all levels
• Demonstrated ability to express ideas in a team environment and influence action
• Created written communication to ensure that specific goals were met
• Organized book keeping process by creating applicable documents
• Organized and implemented training
ACHEIVEMENTS
• Special Bonus, MAGTF Training Support System
Cubic Applications, Inc., January 2009
• Employee of the Month, Organizational Operations
Comp USA, October 2005
• Employee of the Month, Customer Service
Comp USA, March 2006
EDUCATION
Master Certificate in Government Contracts Management, currently enrolled
Villanova University Online
B.A., Humanities, May 2007
Concentrations in English, Anthropology, Social Science
Washington State University, Distance Degree Program, WA
Associate in Arts and Sciences, 2001
Emphasis in English and Social Sciences
Pierce College, Steilacoom, WA
Certificate, Office Automation/Computer Applications, 1993
Business Computer Training Institute, Tukwila, WA
RELATED EXPERIENCE
Junior Buyer Cubic Applications, Inc. 2007-Present
Inventory Control Coordinator CompUSA 2006-2007
Front End Coordinator CompUSA 2005-2006
Customer Account Executive Comcast Cable 2005-2006
Merchandiser News America Marketing 2001-2002
Assistant Manager Pizza Now, Inc. 1991-1992
Claims Clerk Risk Information Svcs. 1990-1991
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