Manager Customer Service

Juan Quammie

Phone 678-***-**** *** Radcliffe Trace Covington, GA 30016

Email : *********@*****.***

Executive Profile Responsible for overall management of cleaning services activities in Upscale Hotels and Large offices Buildings in Atlanta Metro area so as to ensure that the overall cleanliness of the property is up to part. Additional activities: Staffing, training,and schedulled employees. Manage budget activities to provide quality services in Housekeeping and Food and Beverages department Under my duties:Thorough knowledge of all matters relating to the proper administration and operations of housekeeping services , Manage over 75 Full time employees, 12 Part Time and on calls. Plan , organized and monitor staff activities to ensure compliance with quality assurance standars set by Operations manager of the buildings, which requires continuos visual inspection of guest rooms, public space areas, including restaurants , lounges , meetin rooms,offices spaces , lloby and wherehouses, Good working relationship with facility personnel, and between the crew and head departments. Very good and large experience working with multi cultutal employees, and multi units.

Career Achievements

Mediation and problem solving skills.

Effective management of budget and payroll, technical, and supervisory skills.

Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual.

Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up.

Work well as a team member or independently.

Qualification Highlights

Bilingual (Spanish)

Commended for dedicated work ethic and rewarded by steady promotions and training in all aspects of work.

Spearheaded and successfully implemented ongoing recruitment program to hire and effectively train all personnel.

Scheduled regular staff training to enhance product knowledge, improving customer service, and keep budget under control.

Designed comprehensive filing system, reliably filed and retrieved confidential records.

Promptly answered telephone calls to reflect professional corporate image.

Professional Background:

Lithonia, GA Housekeeping Operations Manager

Global Management Solutions 1-724-***-****

As Operations Manager reporting direct to Vice-President of Operations, My duties is serves to build and maintain all aspect of facilities and grounds of the Commercial Buildings in Georgia State. Other duties include to hire , train , supervised and monitored Housekeeping crew , supervisor and on site manager in differents post. Day to day operations of maintenance and housekeeping department , interior and exterior. Carpet and stone care with proper equipment and products ,Budget control , payroll, schedule and purchasing of supplies.

Atlanta /GA Regional Operations Manager 05 / 2002 to 07/2008

Hotel Cleaning Services, Atlanta, Ga 602-***-**** Manage activities of Housekeeping Services provide in resort in Metro Atlanta area , Ga metro area, to ensure the quality of cleaning of the properties, contributes to being recognized as the industry leader in clening services and the staff focus is on providing a quality services wich esceeds clients expectations and company standars in a friendly, professional manner. Additional responsabilities: include staffing, training and schedulling of employees; planning,organizing,directing/coordinating all departmental activities.thorough knowledge of all matters relating to proper administration and operations ofCommercial cleaning activities. From October 2002 to May 2004 My position was Phoenix area Manager, in Arizona, managing Overnight cleaning services in large Golf resorts (Housekeeping and Food And Beverages Dept.) in Hotels like Jw Marriott Desert Ridge, Arizona Biltmore, JW Marriott Camelback Spa, Sheraton Crecenst And more, Hotel Cleaning Services transfer me to Atlanta on May 2004 To manage one of the largest accounts in east coast. Trained both new and existing personnel in company customer service protocol Handled customer inquiries and complaints Excellent public relations and customer contact ability Maintained positive company image during difficult situations

Executive Housekeeper 305-***-**** 1999 to 2002

Seville Beach Hotel/ Lionstone Group, Miami Beach, Florida Directed institutional housekeeping program in Hotel with 350 rooms , to ensure clean, orderly and attractive conditios of establishment.Inspected physical conditions of the building , summited recommendations for paintings, repairs ,furnishing , relocations.Organized departmental training programs, resolved personnel problems, hired new employes. Responsible for management budget in housekeeping and Laundry Department.Notes:I did decided to mve forward due the hotels need a renovations a was in the market for sale.

Solid understanmding of housekeeping and laundry supplies and pars. assure all safety and security policies and procedures are followed experience teaching, supervising and mentoring multilingual and multicultural staff Manage day to day operations of Housekeeping and Laundry Department,in Beachfront Hote In Miami Beach , Florida . Hiring And Train personnel Maintain Budget Compliance Evaluate condition of furniture, fixture, decor, etc. make recomendations and assist in the coordination of rehab projects. Distribute and delegate work load to guarantee maximun production annd guest satisfaction with minimum outlay of expenses interms of labor and materials.Monitor house count and make staffing adjustments acconrdingly.

Executive Housekeeper 305-***-**** 1997 to 1999

Fortune House Condo-Hotel/Really Neat Cleaning, Miami, Florida Manage Housekeeping Department and Oversee the housekeeping operations of 400 unit Condo /apartments with all amenities in Brickell area in Miami , Florida, with 20 Housekeepers , 6 Housemans and on call employees under my staff.

Manage the good working ralationship from my crew with all facilities personnel Day to day run housekeeping department Hiring and trainig all new employees

Executive Housekeeper

Travelodge /Tudor Hotel, Miami, Florida ( Hotel Transfer Or Sold)Manage housekeeping department with more than 100 rooms, suite, PH and outside laundry contractor operations, including budget and inventory controls.Hire , training and supervised 25 employees and supervisors. Ensure proper usage of chemicals and cleaning supplies by monitoring usage , providing complete training for employees.

Performed cleaning duties in cases of emergency and staff shortage Communicated with customers daily Assigned workers their duties and inspected work for conformance to prescribed standards of cleanliness Prepared reports concerning room occupancy, payroll, and department expenses

NIght Manger 1995

Seville Beach Hotel, Miami Beach , Fl

Education H.S. 1980

Lino Gallardo, Caracas

1994

I.U.T.V. Tech of computer system

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