Customer Service High School
Resume:
AMANDA K. ROBLEDO
Los Angeles, CA. 90007
**********@*****.***
PROFESSIONAL EXPERIENCE
University Club, University of Southern California
Los Angeles, Ca
September 2008- Current
Pantry Cook/ Pastry Chef
Responsible for daily cold luncheon buffet menu creation and execution, catering orders, plating of pantry menu items including salads and desserts, and some specialty desert production, as well as creation and execution of dessert menu.
Cake Expectations
Apple Valley , CA
November 2005 - April 2006
Pastry Chef
Responsible for production of specialty cakes, cookies, pastries and desserts, costing as well as customer service and purchase transactions
Crosswalk Learning Pathways
Hesperia , CA
September 2005- April 2006
Food Arts Instructor
Responsible for overseeing and teaching elective classes to middle school and high school children
Hotel Hana Maui
Hana, HI
September 2004 - February 2005
Pastry Chef
Responsible for the creation of a rotating dessert menu focusing on local flavors, overseeing bakeshop staff of two, purchasing and costing. Coordination and production for special events and functions including weddings, holidays and specialty parties
Paradise Inn
Paradise, WA
May 2004- September 2004
May 2003- October 2003
Head Baker/ Pastry Chef
Responsible for the creation and production of dessert menu and weekly brunch menus. Dessert plating and various specialty projects for the dinning room.
El Tovar Hotel
Grand Canyon, AZ
May 2002- May 2003
Bake Shop
Responsible for daily production of various breads, pastries and desserts for the main dinning room, cake decorating, and also special projects for other related outlets, and dessert plating
Red Lion Inn
Stockbridge, MA
May 2001- September 2001
Culinary Internship-PM Garde Manger
Responsible for preparing salads, cold appetizers and plating of desserts. Also, assisted in the preparation and plating for in house and off premise catering.
OTHER EXPERIENCE
Verizon Communications
Victorville, Ca
August 2006 - April 2008
Wireless 411 Operator
Handled large call volume and provided customer service on a case by case basis
New England Culinary Institute
Montpelier, VT
September 2002 - March 2003
Resident Advisor
Worked closely with Student Services Coordinator
Responsible for planning and putting on student related events
Acting as liaison for student body on judiciary board
Best Buy
Victorville, Ca
August 1998 - June 2000
Customer Service Specialist II
Handled various methods of payment, conducted purchase transactions. Handled customer relations, phones and light data entry.
EDUCATION
New England Culinary Institute
Montpelier, VT
June 2000 - August 2002
AOS in Culinary Arts
Two-year Associate's Degree program emphasizing basic cooking skills, organization, teamwork, and hands-on production in Institute-run retail facilities including The Chef's Table Restaurant (classical cuisine), Main Street Grill (contemporary American), La Brioche (retail and service bakery) and buffet/catering service. Curriculum includes à la carte breakfast/lunch /dinner, wine, beverage and service management, meat and fish fabrication, purchasing and computer cost control, cafeteria lunch and dinner, bakeshop, intensive knife skills, table service, sanitation, stewarding, cooking theory, food history and communications.
American Association of Wedding Planners Certified Wedding Planner 2010
REFERENCES
Furnished upon request
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