Customer Service Management

Qualifications

-Youthful, yet mature; Willing to learn and ready to grow; Passionate to find opportunities that allow meaningful contributions to an organizations success.

-Persistent and driven, acquired a Masters in Business while working full-time.

-Excellent Computer skills--proficient in MS Office programs and Mac programs

-Superb interpersonal, planning, leadership and communication skills.

EDUCATION

Old Dominion University, Norfolk, VA Bachelor of Science, 2007

Liberty University (online), Lynchburg, VA-- Master of Management and Leadership, (anticipated, 12/2011)

CORE COMPETENCIES

Customer Service Group Facilitation Program and Project Management

Process Engineering Customer/Client Needs Assessment Partnership Development

Professional Experience

City Planner, City of Hampton, Hampton, VA 2007-present

-Innovative program design

-Management of volunteer board, including minutes, agendas, calendars and website

-Group facilitation and graphic design

-Partnership development

-Special events management

-Customer service; Citizen needs assessment and conflict resolution

-Process design for citizen groups and city-wide public meetings

-Supervise youth staff; serve as support for youth programs

Computer Lab Technician, City of Newport News, Newport News, VA 2005- 2007

-Customer service

-Answer library reference questions

-Resolve software and hardware problems

Healthy Families Intern, City of Hampton, Hampton, VA 2007

-Interview new mothers in local hospital; introduce available programs

-Investigative skills; use data to determine eligibility

-File records

ACCOLADES

-Played key role in all city-wide civic engagement processes with the City of Hampton

-Lead facilitator during city-wide update of Comprehensive Plan

-Facilitated first Go Green effort of the Hampton Neighborhood Commission

-Planned and implemented 30 Neighborhood Pride Tours for national conference held in Hampton, VA in May 2008

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