Customer Service Quality Control

Cathryn Schnug

● **** W. White Rd ● Spokane, WA 99224 ● 509-***-****

E-mail: ***********@***.***

OBJECTIVE

To secure a position with a progressive and productive organization that will utilize my skills, creativity and desire to deliver a quality product. To cultivate an affiliation that will enhance my existing talents and offer an opportunity for the development of new and more valuable skills.

SUMMARY OF QUALIFICATIONS

Exceptional organizational abilities, dependable, dedicated, efficient, analytical, self-motivated, excellent verbal and written communication, team player as well as able to work independently. Experience in making sound decisions, strategic thinking, accepting responsibility, and working closely with personnel at all levels to ensure successful results are obtained.

COMPUTER SKILLS

• Microsoft Word, Outlook, Excel & PowerPoint

• PeopleSoft

• Lotus Notes

• Internet research and sourcing

• Business Object

EXPERIENCE

Nordstrom Sales

November 2011- Current

• Customer service

• Maintained daily sales goals

• Performed beginning of year inventory

• Shoe fit certified

• Customer call management

IDC HR Manager

January 2011 – July 2011

• Successfully developed and maintained recruiting plan

• Implement and maintain training for HR quality control

• Employee concerns lead

• Conducted Investigations

• Employee benefit specialist

• Maintained workers compensation reporting and reports

• OSHA compliance/ HSE manager

• Sourced extensively to find qualified workers

• Implemented policies and procedures

• Composed offer letters and packets

• Implemented new hire onboarding

• Maintained employee files

• Training and communication experience

• Conducted DOT Drug and Alcohol training

Acuren Recruiter/ HR Supervisor

January 2008 – January 2011

• Manage HR Team

• Successfully developed and maintained a recruiting plan

• Full cycle recruitment/ Backgrounds and Fingerprinting

• Implement and maintain training for HR quality control

• Conducted investigations

• Employee benefit specialist

• Source extensively to find qualified applicants

• Train employees on Safety Conscious Work Environment and maintain company goals

• Responsible for testing new HRIS system

• Maintain workers compensation tracking and reports

• Successfully developed and implemented Fit for Duty program

• Maintained Union Standards

• Conducted DOT Drug and Alcohol training

• Guided Union Employees

Symantec Sr. HR Staffing Specialist / IT Recruiting

March 2005 - September 2007

• Successfully assisted three recruiters, over 20 managers and a VP in hiring processes

• Provided weekly recruitment strategic planning update

• Supported Latin America, Sales, Canada and IT Offices

• Coordinated Relocations

• Coordinated and participated at Job Fairs

• Developed recruitments on Monsterboard, Dice and HotJobs

• Coordinated travel schedules and reservations for candidates

• Composed offer letters and packets

• Developed and maintained proficiency in PeopleSoft HR system

• Implemented and maintained Service level agreement for Recruiters and Employment Coordinators

Symantec (PrO) Contractor: IT Staffing Support Specialist/Assistant Training Coordinator

May 2003 - January 2005

• Successfully assisted in the hiring of more than 60 full time employees during a four month period

• Data Management, including Registration, Attendance and

Survey Collection

• Participated in weekly staff meetings with CIO and recruiting team

• Created and maintain requisition/employee confidential files

• Organized and attended recruiting events

• Completed reference checks

• Organized and maintained file system, file correspondence/records

• Assisted with candidate tracking in PeopleSoft HR system

• Conducted research and created reports

• Provided support for training team members

• Data entry in Aspen

EDUCATION AND AFFILIATIONS

Education: Bachelor of Arts Degree, Education 1997

Eastern Washington University, Cheney, WA

Associate Arts & Science Degree 1993

Pierce College, Tacoma, WA

Affiliations: Society for Human Resource Management 2008

Member (National and Local)

Employee Concerns Program Investigator 2010

Training/ Conference (NAECP)

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