Organized, Self Starter Seeks New Career

Cera A. Powell

*** **** ********** ****. **** ** • Springfield, Oregon 97477 • 541-***-**** • ****.******@*****.***

 

EDUCATION University of Oregon, Eugene, Oregon

Bachelor of Arts in Psychology, June 2007

Bachelor of Arts in Sociology, June 2007

EXPERIENCE

Branch Representative, April 2008 - Present

Oregon Community Credit Union, Springfield, Oregon

Performed Loan Officer duties, including application, documentation, quality assurance, auditing and closing of loans.

Assisted members and team members with complex issues, including intensive problem solving, GL and Database errors.

Performed supervisory duties, such as auditing, quality control and training team members on new systems.

Was an integral part of a Core System conversion, assisting with testing and porting of all records and data.

Data Analyst / Manager, Mystery Shop, July 2007 – April 2008

The Heitman Group, Inc., Eugene, Oregon

Managed Eight Mystery Shop Analysts, organized weekly file deliveries, consistently delivering accurate and on time projects.

Improved product efficiency within two weeks of employment.

Cross-trained in Mortgage and Home Equity pricing, Database management and marketing. Development of management materials, policies and guidelines.99% accuracy rate in all projects.

Senior Member Service Representative, March 2004 – July 2007

Pentagon Federal Credit Union (PFCU), Eugene, Oregon

Supervised 35-50 Member Service Representatives, helping them reach goals, answering questions and resolving disputes.

Serviced members by resolving their escalated questions and completing more advanced banking transactions.

Promoted and cross-sold products, exceeding Member Service Representative goals by 20% within one month of employment

Passed seven week training course, successfully learning about banking transactions, types of accounts and services, and fraud detection.

ACTIVITIES Student Advisory Board member, 3 years, Student Body President and Peer Mediation President, Chugiak High School.

SKILLS MS Word, Excel Visual Basic, Outlook, and Access. HOGAN, Fidelity Miser B.A., GUI based programs

INTERESTS Outdoors, cycling, golf and football.

HONOR Pentagon Federal Credit Union, Certificate of Achievement, Exceeding Sales Goals, Multiple months.

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