Customer Service Marketing

TRANG JEN NGUYEN

**** *. ***** **** **., Santa Ana, CA 92704. Tel: (949) 678- 9281

uwvhk8@r.postjobfree.com

MY VALUE PROPOSITION

Focused and self-motivated, analytical problem-solver with a great attitude, an entrepreneurship spirit, and readiness to lend myself to a team environment where I will contribute to the success of the organization

EDUCATION

California State University, Fullerton Fullerton, CA

B.A., Business Administration: Marketing, May 2011

o Dean’s List 2009-2011, Cum Laude Honors

Major Projects of Core Classes

o Retail Marketing: Retail audit of store design and visual merchandising

o Buyer Behavior: Comparative Analysis on psychology of consumer

o Strategic Marketing: Case Analysis to implement marketing strategies

EXPERIENCE

10/10 – Present Bucks4Books Fullerton, CA

Marketing Intern/Assistant Manager

• Lead a promotion team of 20-30 people, increased revenue by 25%, and was ranked #1 store nationwide in December 2010

• Coordinate and manage marketing materials and schedule for Promotion Team

• Track and report web marketing performance to executives

5/10 - 09/10 mUrgent Corporation Santa Ana, CA

Marketing Intern

• Analyzed growth and marketing strategies for franchise companies

• Evaluated franchisers’ websites to increase lead generation

• Assessed different social media website strategies and promotion tactics

10/09- 04/10 Art de Sol Costa Mesa, CA

Assistant Marketing Manager

• Managed art gallery projects and exhibition planning for our contract artists in Southern California

• Managed financial records and prepared reports to managers

09/07– 07/09 Cellupage- T-Mobile Westminster, CA

Customer Service Agent

• Top Seller District Award for 6 months, exceeded individual quotas over 60 weeks (15 stores)

• Promoted new products and services using suggestive selling

• Trained new employees on soft skills to maintain outstanding customer services within the store

SKILLS & ACTIVITIES

• Online marketing strategies, Google Analytics, Social Media Marketing, SEO, SEM, Graphic Design

• Advanced use of Excel: Data Analysis and Inventory Forecasting; MS Word, Power Point, Access, and Publisher

• Language: English, Vietnamese

• Member, CSU Fullerton: Honors Marketing Program & America Marketing Association

Creative Marketing for Rent

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