Adminstrative Assistant

WINONA LEWIS

**** ******* *** ****** **, *****

Objective: I am seeking an Executive Office position in an operational environment that will effectively utilize my acquired skills and abilities while demonstrating leadership experience.

Qualifications: Highly qualified and accomplished Administrative Professional with extensive experience in directing all aspects of assisting customers and employees in various business transactions while demonstrating attuned patience and diplomacy. Knowledgeable in Office Management polices and procedures as, well as Purchasing Agent and Front Office/Receptionist skills.

Work History

Wireless Webb/Tech Support/Customer Service and Escalations Rep

[From 11/2000 to 11/2006]

Sprint/Nextel/Teletech Hampton, VA.

Provided technical support and information to customers with specifics to wireless telephone issues, either in person or via telephone in a call center environment. Engaged in a wide range of public service contacts regarding account inquires on wireless phone services such as rates, policies and procedures and contract guidelines and information. Provided business etiquette with the ability to communicate with others, via phone or in person, in a professional and helpful manner while building rapport and credibility. Operated with understanding, executing diplomacy while remaining tactful. Demonstrated professional behavior in sometime negative circumstances in order to achieve results. Was an escalations agent resolving customer’s service and billing issues. Supplied information on features and usages for entire suite of phones. Was responsible for submitting adjustment, calculating refunds, submitting work orders and service orders for repairs to field technicians. Troubleshoot phones to determine if issue with equipment or network related. Operated as technical support agent for Internet services for wireless phone services. Provided information on service center locations. Established service for new and transferring customers. Activated wireless phone services for single and multi-line customers. Updated and Maintained customer information. Processed payments and made Payment arrangements for collections. Researched problem accounts to collect back fees and taxes. Prepared a variety of correspondence and letters on customers inquires.

Accounting Specialist/Administrative Assistant [03/2000 - 09/2000]

Quadros and Associates P.C Newport News, VA

Provided business etiquette with the ability to communicate with others, via phone or in person, in a professional and helpful manner while building rapport and credibility. Operated with understanding, executing diplomacy while remaining tactful. Demonstrated professional behavior in sometime negative circumstances in order to achieve results. Responsible for a variety of accounts payable and receivable support functions. Established accounts for debtors and verifying correct information. Analyzed and retrieved information using government secured software for skip trace. Was disbursing agent for seven courts. Formatted discs on debtor’s fines and payments on a weekly and monthly basis. Researched old accounts to collect fines and taxes and calculated any additional interest, penalties and fees owed to the state. Prepared receipts and refunded overpayments to debtors by requisitioning and issuing checks. Audited payment records for accuracy both daily and monthly. Kept daily and monthly ledgers of payments and balances owed using Peachtree software and a backup manual system. Negotiated payment arrangements for debtors and made payment schedules as a collections agent for the state. Prepare lien and warrant information for the courts to process against debtors and there estates. Made daily and weekly bank deposits. Performed a variety of general clerical duties such as typing, filing, and proofing documents for court records.

Customer Service Representative [From 10/1996 to 10/1998]

Escambia County Utilities Authority Pensacola, FL

Provided technical support and information to customers either in person or via telephone utilizing a multi-lines. Handled inquires on utilities services, various services rates and policies and procedures for both new and existing customers. Established new services and processed work order request to field technicians for repairs and to cancel services. Provided office support using a two-way radio system. Was responsible for calculating and submitting payments and adjustments. Updated prepared contracts for both residential and commercial customers for water and sewer and sanitation services. Coordinated with other utilities for contractors for new constructions on water and sewer services. Researched old accounts to collect back fees and fines and taxes. Prepared a range of correspondence and letters on customers inquires and interruption of services.

Front Office/Reservations Manager [From 5/1991 to 10/1996]

Comfort Inn Oyster Point /Radisson Hotel

Newport News, VA. And Hampton, VA.

Supervised and employed front office staff. Provided training and development for front office staff. Evaluated the performance of front office staff and maintained employee records for corporate human resource offices. Implemented the importance of safety in the workplace and appropriate use of all company assets. This included the proper use of all confidential information and maintaining employee safety. Worked with automated payroll systems. Monitored quality control for guest services. Coordinated daily check-ins and checkout with other department heads. Assisted sales team with creating promotions which resulted in long term contracts. Maintained and ordered office and hotel supplies. Controlled property management systems for hotel reservations. Balanced all front desk shifts and made bank deposits. Assisted with writing polices and procedures for hotel staff. Forecasted yearly budgets and projected monthly and yearly profits. Responsible for accounts payable and receivable for hotel accounts. Provided weekly and monthly reports to corporate office. Traveled to other properties as hotel representative to train other staff. Was awarded Merit for my attention to detail. Acted as Hotel Manager in the absents of manager.

Administrative Assistant/Billing Coder/Appointment Setter [From 05/1996 to 10/1999]

Dr. Douglas Arnett Pensacola, FL

Provided business etiquette with the ability to communicate with others, via telephone or in person, in a professional and helpful manner. Operated with understanding, while performing in collections and maintained tact and confidentiality. Arranged appointments using specialized software. Received patients and updated schedules for cancellations, reschedules and emergencies. Maintained patient’s files and updated records. Processed billing statements and researched billing and insurance claims. Applied bulk payments from insurance companies. Sought approval for Medicaid patients and processed claims via a state applied automated system. Balanced monthly collections and productions reports. Typed and composed correspondence to patients and narratives to insurance companies. Provided front office support to doctors and staffing utilizing front office skills which resulted in greater productivity.

Reservations Manager [From 8/1990 to 7/1991]

The Captain Barletts Inn Fairbanks, AK.

Made individual and group reservations. Strategies with sales team on marketing ideals to win long term stay guest. Coordinate internal meeting logistics providing facilities, audio-visual requirements and food services. Composed and mailed inquires and correspondence to business, sports teams, tour and motor coach, military and private sector potential guest. Maintained a manual log and spread sheet of all future reservations. Fore-cast the future occupancy in-relation to yearly budget request and in-reference to future earning potential. Inspected rooms with Managers to insure readiness for next occupant. Updated departments on customer’s arrival and departures. Attended Chamber of Commerce and Convention Visitors and Tourism Bureau functions as hotels Representative. Was hotels liaison with the military protocol office for Elmondorf AFB Fort Wainwright. Was tour coordinator for Princess Tours, Royal Tours and Alaskan Tours? Employed, trained, supervised and scheduled front desk staff.

Airline and Car Rental Station Manager [From 11/1986 to 1/1988]

Car Rental/Airline: Budget Rent-A-Car Sierra Vista, AZ. Golden

Pacific Airlines Sierra Vista, AZ.

Approving ticket authority and checked both passengers and luggage for flights. Created flight manifest for pilot’s approval. Approved weights and balances for departing flights. Won and managed large military contracts for both rental car and airline. Worked with sales and marketing on sales initiatives. Participated in meetings for the city on airport changes and management. Was contact for military airport authorities? Employed, supervised, trained and scheduled a total of 12 employees. Purchased and maintained the maintenance and office supplies and station fuel.

Education History: Some College/University [ From Nov-1986 to Oct-1987] Cochise College, Sierra Vista AZ. Completed 15 credit hours in Business/Computers.

Skills: Have completed numerous training classes provided by past employers on customer service, time management. Also trained in Microsoft Word and Excel and Power Point and Peachtree and basic accounting, In addition to varied managerial classes. Typing speed 35-40 words per minute.

References Available on Request

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