Customer Service Human Resources

TARA STALLWORTH

PO BOX #*** TUCKER, GA ***** 850-***-**** ***************@*****.***

OBJECTIVE

In search of a position where customer service skills can be fully applied to mend customer satisfaction and heighten company brand name. Offering an extensive track record of customer care excellence within high-volume environments.

PROFILE

Motivated, personable professional with multiple skills and a successful 12 year work history as a customer care professional. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive confidential records.

Flexible and versatile- able to maintain sense of humor under pressure. Poised and confident with demonstrated ability to easily transcend cultural differences. Thrive in deadline driven environments. Excellent team building skills.

SKILLS SUMMARY

Project Management Computer Savoy Front Office Operation

Report Preparation Customer Service Bookkeeping

Written Correspondence General Office Skills Professional Presentations

PROFESSIONAL EXPERIENCE

EMERALD COAST TAX SERVICE- PENSACOLA, FL 12/1999-02/2012

Data Entry Clerk 12/99-01/03

Assistant Office Manager 01/03-02/12

Promoted to manager position to recruit, train, and supervise 25+ data entry clerks. Collected confidential information and entered data into electronic filing system and categorized them for retrieval and review. Conducted training on tax programs and maintain federal certification annually.

EDDIE’S HOUSE OF BAR-B-QUE LLC.- PENSACOLA, FL 04/2005-06/2010

Bookkeeper 04/05-06/10

Managed and maintained financial records for review by CPA. Maintained payable accounts as well as receivable accounts. Interpreted ledgers for owner and management staff.

WILLSTAFF STAFFING SERVICES-PENSACOLA,FL 11/2000-03/2005

Front Desk Clerk Howard Johnson Motels Inc. 11/2000-05/2001

Human Resources Coordinator Maxim Medical Services 05/2001-03/2005

As a front desk clerk I executed and processed all guest check-ins and check-outs, confirmed reservations and assigned rooms. Processed all payment types, answered recorded, and processed all guest calls, messages, requests, and inquiries. Coordinated with housekeeping to track readiness of rooms for check-in.

In 2001 I received a promotion and permanent position as a human resources coordinator where I collaborated with each office territory and developed processes to enable compliance and recruitment of field employees following medical client guidelines. Monitored employee files for monthly compliance requirements by utilizing computer programs to generate reports.

SYSTEMS KNOWLEDGE AND CERTIFICATIONS

Microsoft: word, works, windows 95,98,XP, vista

Mircosoft Office: excel, power point, task launcher

Quick Books Pro

Drake

Certification

FEDERAL TAX PREPARER ID #P10142639

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