Customer Service Home Health

Lauria Rubin-Cypress

**** ***** *****

Houston, Texas 77045

Phone: 713-***-****

Cell: 832-***-****

E-mail: *************@*****.***

Career Goal

To further develop a career track within a customer service environment where there is an

opportunity to cooperatively partner with other members of a team to provide optimal efficiency

and quality service.

Work History

St. Jude Visiting Nursing Home Health Inc. (Feb. 2011 – July 2011 )

Sitter

Exercised care and compassion while caring for elderly client. Performed light housekeeping and

laundry. Prepared meals. Attended appointments to the doctor with client.

Memorial Hermann TIRR ( May 1997 – Nov. 2009)

Unit Clerk

Assembled and maintained patient charts thinning and archiving when necessary. Data entry,

care plans and census changes via Meditech. Data entered lab supplies via Lawson, prepared

patient labels via health quest, and ordered Unit supplies via Office depot.

Promptly and accurately transcribed physician orders which included labs, consults, medication

orders and tests. Notified nursing staff of stat orders. Maintained schedule board of patient

treatments.

Coordinated patient transportation to scheduled appointments. Assisted families, patients,

physicians, other departments, and consulting physicians. Obtained equipment and supplies.

Memorial Hermann (January 1991- Nov. 1996)

Unit Secretary.

Promptly and accurately transcribed physician’s orders, and coordinated all aspects of scheduling

via SMS. Clearly communicated appointments and associated activities to patient creating a balance

between the needs of the unit and request of the patients. Assured all patient record, films, on line

reports, and associated paperwork were available as needed with appropriate documentation.

Computer Skills

Microsoft Word & Outlook

Meditech

Lawson

Healthquest

SMS

Licenses and Certificates in Progress

CPR 2009 – Sept. 2011

Memorial Hermann Massage & Spa Therapy School

Completed 500 core curriculum classes required by the State of Texas for licensure as a massage

therapist which included Massage Therapy technique, anatomy & physiology, kinesiology, health

and hygiene, CPR, first aid, hydrotherapy, business practice, professional ethics and massage

therapy law coupled with clinical Internship and examination.

Clinical hours are in progress and hourly break down of completed course work is as follows:

Swedish technique/ theory (200 hours)

Anatomy (50 hours)

Kinesiology(50 hours)

Business and ethics (45 hours)

Pathology (40 hours)

Physiology (25 hours)

Health and hygiene (20 hours)

Hydrotherapy (20 hours)

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