Customer Service Quality Assurance

Jessica Schmitt

*** ******* ***** *** **** Newnan, GA 30263

(H) 678-***-**** (C) 678-***-**** (E) ************@*****.***

Career Focus__________________________________________________________

Hard-working Client Service Coordinator looking to apply my education and experience to a job as office manager. Areas of proficiency include telephone skills, excellent communication skills, quick learner, organization, and client-focused.

Core Qualifications_____________________________________________________

• Highly organized with attention to detail

• Energetic

• Excellent research skills

• Proven leadership abilities

• Strong verbal communication

• Computer proficient

• Excellent communication skills

• Quick learner

Accomplishments______________________________________________________

Quality Assurance

• Ensured quality of client retention by making sure client is pleased with visit before leaving hospital.

Scheduling

• Managed detailed scheduling to ensure adequate staffing through high-volume seasons.

Work Experiene________________________________________________________

05/2007-04/2008 Honeybaked Ham Company- Newnan, GA

Customer Service

Handled money, answer phones, took orders.

06/2008-06/2009 Zaxby’s- Newnan. GA

Customer Service

Handled money, answer phones, took orders, serviced customers

06/2009- Current Banfield Pet Hospital-Peachtree City, GA

Client Service Coordinator

Schedule appointments, answer multi-line phones, ensure client retention, handle money, and

Assist clients with any questions.

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