Customer Service Administrative Assistant
Resume:
Catalina Arias
**** **** ******* ** - **** Raton, FL33428
*************@*****.***
________________________________________
Skills
Organized with strong analytical skills. Operates well individually and as part of a team; Proactive, “take charge” professional, work efficiently in a fast-paced environment and consistently prioritize tasks and meet deadlines, excellent interpersonal skills, initiative, attention to detail and follow through skills. Fluent in Spanish (oral and written). Computer literate. (Excel, Word, Microsoft Outlook)
Executive Administrative Assistant/HR Support 2002 – 2006
Applied Card Systems Boca Raton, FL
o Report and assist the HR SVP and Center Director in all Site and HR functions.
o Responsible for the SVP calendar, prepare meeting agenda, expense reports and memorandum.
o Support and assist all areas of the HR department such as: Recruiting, Payroll, Benefits, Generalist, Compensation, and all administrative functions.
o Responsible for department daily performance and recruiting productivity reports.
o Entry of all I-9 pertaining data and documentation into HR database.
o Support in the areas of Payroll: Payroll checks distribution, Generalist: disciplinary actions.
o HRIS: compensation data base (Ultipro), etc.
o New employee screenings, new hire orientation training setup and data base update.
o Perform general office duties such as, ordering supplies, maintaining database updates, and employee files.
Program Support Specialist 2001 – 2002
Cuidando Los Niños Albuquerque, NM
o Develop and maintain relationship with other community agencies for networking, and referrals for the clients the agency serves.
o Provide support to all departments such as: Community Outreach Coordinator, Family Support and Children’s Program Coordinator.
o Maintain and update the mailing list, contributions and client database.
o Perform general office duties such as, ordering supplies, maintaining clients/donors database.
Personal Banker 1998 – 2000
Bank of America Albuquerque, NM
o Utilize marketing techniques to offer new products to existing and potential customers.
o Assist account holder customers with inquiries in relation to their deposit accounts, savings accounts, investments, loans, and credit cards.
o Provide excellent customer service to account holders through account analysis, such as reconciliation, product research, product knowledge and service.
Education
TVI Community College of New Mexico
Computer Science 2001-2002
Travel Institute of Florida
Travel and Tourism 1997
References
Available upon request
Contact this candidate