Customer service call center, csr telephone operator/ multi-line phone

Dawn's resume

QUALIFICATIONS:

• Operation of a multi- line telephone

• CDL Class B with passenger, and school bus endorsements

• Microsoft Word, Power Point, light Excel

• Supervision

• Household Management

FUNCTIONAL EXPERIENCE:

• Perform general office support duties including answering phones, filing, data entry, receiving and distributing mail, setting appointments, distributing and collecting surveys.

• Adapt to various high- volume customer care settings including care centers, walk up, phone, retail, and public transportation.

• Nine years of Commercial transport experience with passengers, and pharmaceuticals.

• Gave direction to small groups of people in retail, janitorial, public transportation settings

• Maintained household as a single parent for thirty seven years.

PROFESSIONAL CHRONOLOGY:

Sales Clerk/Telephone Operator, Walmart, Durham, NC 2009-Present

• Answers Wal-Mart’s main multi line telephone system, supervises the fitting room, directs customers to sales merchandise, appropriate avenues of assistance, calls 911 during emergencies, returns items to sales floor, places security devices on merchandise, adjusts prices, repairs damaged packages to be placed back on the floor or be forwarded to the claims department, attends all required training and meetings.

Administrative Clerk, NCBA, Durham, NC 2009

• Assisted in Management of the office by answering the main multi line telephone, set appointments, received and distributed mail, and surveys, data entry, filing, faxing.

Independent Contractor for Crystal Transportation Services, Morrisville, NC 2009

• Drove 30 ft. bus to transport residents of the Verge Apts. of Durham on an assigned route to local universities and back, performed daily bus safety inspections, maintained daily bus inspection log, cleaned bus, fueled bus, maintained daily transport log.

Bus Driver, Maureen Joy Charter School, Durham, NC 2006- 2008

• Drove 30 ft. bus to transport school aged passengers on assigned route, on field trips, performed daily safety inspection of bus, maintained weekly bus inspection log, fueled, cleaned bus, wrote disciplinary reports, met with faculty and parents as needed to discuss behavior issues of students on the bus, attended all training and meetings.

Vehicle Operator 1, Triangle Transit, Durham, NC 2005-2006

• Drove various sized buses on to transport passengers on assigned routes throughout the triangle, at RDU airport, performed daily bus inspections notated information in a daily bus log, used the fare box to collect fares, distributed bus passes, transfers, and route schedules, selected my bus route, swept out the bus, attended all training and meetings, assisted bus dispatcher on Saturdays, radio contact with drivers, answering the telephone to assist passengers, serving customers at window.

Direct Link Courier Service, Raleigh, NC 2005

• Weekly transport route for delivery of pharmaceutical supplies to a pharmacy warehouse, perform vehicle inspection, sign out all Narcotics items, loading, unloading vehicle, collecting signatures for the delivery of pharmaceuticals containing Narcotics, fueling up the vehicle.

School Bus Driver, Chapel Hill/Carrboro City Schools, Chapel Hill, NC 2001-2005

• Performed general school bus driver duties including, bus inspection, maintaining daily safety log, transport of elementary, middle school, and high school students on assigned routes, on field trips, wrote disciplinary reports, attended meetings with parents to discuss misbehavior and bus suspensions, attended all training and safety meetings.

Secretary, RGIS Inventory, Durham, NC 1998

• Assisted office manager by answering telephone, taking messages, receiving, distributing mail/ job applications/ time sheets, issued pay roll checks, filing, preparing inventory packets for the District Manager.

Cashier,Carmike Cinema, Durham, NC 1996-1997

• Counted money draw at the beginning and end of shift, sold movie tickets to customers from booth window, received money, made change, issued passes, checked identification of patrons wanting tickets for R rated movies, to see if they were at least 17 years old and were accompanied by an adult, cleaned up booth.

Expeditor, Hechts Inc, Durham, NC 1995

• Opened up boxes of new shipments, preparing items for placement on the sales floor, put merchandise on hangers, folded merchandise, cleaned up stock room, replenished supplies as needed.

CERTIFICATES:

• Completed the U.S. Department of Transportation’s courses in; Vehicle Operations, Managing Emergencies, and Customer Relations.

• Received three Safe Driving Awards from the NC Department of Public Transportation.

• Certificates of Completion from Wake Technical Community College; Computer Keyboarding, Typing Refresher, Word Perfect, Dos 3.5

EDUCATION: North Carolina Central University Durham, NC

Bachelor of Arts in History 2004

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