Customer Service Sales

Irina Golovina

**** ******* *** # *** • Miami Beach, FL 33140

Phone 786-***-**** • ************@*******.***

OBJECTIVE

Versatile business professional seeking to secure a position in Real Estate or Hotel Management within a company that offers rewarding challenges and growth opportunities to individuals with a vision.

PROFESSIONAL EXPERIENCE

Art gallery Paphos, Cyprus 2003-2005

Art gallery administrator

Administration work, organizations of an exhibitions

Presentations of art and gallerys, clients satisfactions

PODLOG HOLDINGS Miami, Florida 2003 - present

Assistant to the President

Managed all financial accounts

Exceeded corporate goals in scheduling, ordering, provisioning, billing and collections

Prepared weekly/monthly reports on all customer accounts

RUSSIAN PARLAMENT Moscow, Russia 2001 – 2003

Departmental Head of Community for Culture and Tourism

Managed the department for all cultural and tourist events with in the community

Functioned as primary international translator

Directed international joint venture agreements in culture and tourism

DOORS TO HOLLYWOOD Moscow, Russia 1999 – 2001

Assistant to the Vice President and Producer

Worked directly with the President and an American Producer to ensure a movie release

Facilitated as a Russian/English translator

Planned and strategized all business meetings

MOLDAVCABLE Moscow, Russia 1998 – 1999

Sales Manager

Researched and conceptualized marketing plan using such variables as competition, profit pricing/profitability

and customer analyses

Assisted and advised customers increasing sales by 30%

Trained and directed activities of the sales force

CORAL BEACH HOTEL Cyprus, Paphose 1995 – 1996

Head of Reception

Established consistently 95% booking ratios within the Hotel

Managed all aspects of customer service to the utmost highest standards

Ensure a team atmosphere and positive employee relations

EDUCATION

Masters in Economy and Trade Industry 2000, Moscow Institute of Aviation Russia, Moscow

Bachelor of Arts in Hotel Management 1998, American Inter College Cyprus, Nicosia

School of Art Boca Raton Florida 2007-2011.

Power Pilates course 2011, Joseph Pilates school Boca Raton, Florida.

Lifetime fitness: Pilates Instructor 2011

Sobe Pilates, The Pilates Place: Pilates Instructor 2012

LANGUAGES Fluent in: English and Russian

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