Customer Service High School
Resume:
Daniele Davis
**** ** ** ******, *******, FL ****1
954-***-**** (home); 954-***-**** (cell)
**********@*******.***
Employment Skills Profile • Well-rounded background in customer service, business administration and training.
• Developed ability to work in a fast-paced atmosphere.
• Diplomatically resolved customers’ complaints on as-needed basis.
• Maintained excellent customer relations and developed customer rapport.
• Accurately calculated and made daily deposits.
• Ability to follow instructions well and make decisions.
• Worked on own initiative with little or no supervision.
• Maintained all record-keeping procedures without error.
• Effectively developed telephone communication skills and consistently met quotas.
• Excellent experience developing and implementing a variety of programs, including those that must comply with corporate, state, or federal agency guidelines.
• Skilled in developing budgets and creating department objectives.
• Experienced in writing and delivering presentations for executive and board meetings.
• Proven ability to work in unison with staff, volunteers and Board of Directors
• Analytical & detail oriented.
• Multi-task oriented.
• Drive to surpass goals.
Professional Skills Profile • Business Administration skills
• Accounting
• Typing (55+ wpm)
• Quickbooks Pro
• Customer Service Skills
• Office Procedures
• Time Management • Business English
• Microsoft Office
• Filing/Editing
• Business Math
• Microsoft Windows
• Wordperfect 5.1/6.1
• Frontpage • Macromedia Dreamweaver
• Macromedia Fireworks
• Adobe Photoshop
• Microsoft Picture It!
• Telephone Skills
Work History
Work History
Broward Health, Data Quality Tech I
• Organizing, compiling and translating the medical treatment information recorded by doctors
• Communicating with Business Coordinators to ensure the accuracy and timely data entry of medical treatment
• Reviewing reports to ensure that all medical coding and payments have been accurately entered and sent to CBO
• Noting record deficiencies and following the proper procedure and protocol to have these issues resolved.
• Analyzing and reviewing medical records for accuracy and completeness
Broward Health, Ambulatory Business Specialist
• Scheduling appointments for patients;
• Answering and addressing patients issues and concerns
• Working alongside with health professionals in the treatment and accurate data collection for each patient
• Assembly and analysis of patient medical records
“D” Electrician Tech. Svcs, Inc., Office Manager
• Managed office.
• Scheduled appointments and service calls.
• Billed clients and ensured that all outstanding bills due to the company were paid by clients.
• Coordinated debt collection.
• Diplomatically resolved all customer service issues
• Maintained Accounts Payable and Accounts Receivable.
• Made deposits to company’s bank account.
• Assisted company’s Managing Director in marketing decisions
• Prepared and responded to correspondence.
• Personal Assistant to Managing Director
Ranger Construction South, Accounts Payable
• Processing all vendor payments and invoices
• Verifies that expenditures follow the polices of Ranger Construction for purchasing
• Ensures that expenditures are recorded against the appropriate account and follow generally accepted accounting principles
• Ensures that the adequate budgeted funds are available for payments and schedule the issuance of Accounts Payable checks
• Assists in the preparation of internal reports in accordance with statutory requirements, using a personal computer to generate date for report
The Answer Group; Technical Service Representative
• Answered telephone calls
• Scheduled appointments for technicians
• Troubleshoot with customers’ product and/or services over the telephone with customers’ clients
“D” Electrician Technical Services, Inc.; Office Manager October 2011 - Present
January, 2007 – October 2011
August 2005 – October 2006
September 2005 – November 2005
June 2005 – July 2005
Feb. 2003 – April 2005
• Managed office.
• Scheduled appointments and service calls.
• Billed clients and ensured that all outstanding bills due to the company were paid by clients.
• Coordinated debt collection.
• Diplomatically resolved all customer service issues
• Maintained Accounts Payable and Accounts Receivable.
• Made deposits to company’s bank account.
• Assisted company’s Managing Director in marketing decisions
• Prepared and responded to correspondence.
• Personal Assistant to Managing Director.
South Florida Poetry Fiesta; Volunteer June 2003 – October 2006
• Assisted in the formation of a not for profit organization.
• Maintained official records and documents and ensure compliance with federal, state and local regulations.
• Developed financial plans in collaboration with President.
• Publicized the activities of the organization, its program and goals
• Be responsible for developing and maintaining sound financial practices.
• Ensure that sufficient funds are available for the organization to carry out its goals and activities.
• Liaised with performers.
• Prepared correspondence including letters and Press Releases
All Professional Home Care; Home Health Aide Jan. 2003 – Feb. 2004
• Assisted in care and welfare of elderly patients
• Ensured that elderly patients were fed, bathed and clothed
• Provided companionship for elderly patients
• Administer prescribed oral medications
• Maintain records of patients care, condition and progress
• Provide patient(s) and their family with emotional support and instruction
• Perform a variety of duties as requested by patient
Piper & Samuda Law Firm; Paralegal/Legal Secretary Jan. 2000 – Nov. 2002
• Provided confidential legal support to Attorneys
• Gathered relevant information and documents from a variety of sources
• Prepared documents and correspondence using legal formats and legal terminologies
• Established, maintained and oversaw the filing of clients’ information, records, files, etc.
• Scheduled appointments, travel and lodging arrangements in conjunction with Attorney’s schedule
• Arrange teleconferences, as required
CUSO Jamaica; Office Assistant Jan. 1996-Mar. 1999
• Performed clerical and administrative support to the Programme Officer and Administrative Assistant as requested
• Typing, maintaining files and records.
• Ensuring that volunteers immigration status was up to date with the Jamaican Government
• Ensured that motor vehicle license, registration and fitness are valid and up to date
• Assisted in the cultural orientation of Canadian volunteers
Jamaica College; Student Teacher Jan. 1996 – Mar. 1996
• Taught Accounts to Grade 10 students
• Computer Studies to Grade 8
• Prepared lessons plans for Grades 8 and 10
Education
Diploma in Computer Studies and Accounts
University of Technology, Kingston, Jamaica
1993-1996
High School Diploma
St. Andrew High School for Girls, Kingston, Jamaica
• English Language
• English Literature
• Spanish
• Accounts
• Principles of Business
Immaculate Conception High School, Kingston, Jamaica
1990-1993
1986-1990
References • Ms. Phyllis Shaw
• Mrs. Andrea Morrison-Bailey
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