Transportation Dispatcher
Resume:
Teresa L. Barnes
Tampa, Florida *****
OBJECTIVE: Career with company that can utilize my people skills, problem solving
strategies, flexibility, and detail oriented personality to meet company goals and objectives.
QUALIFACATION AND SUMMARY: Qualified by over 15 years experience in analytical logistics. Strong management background with navigational expertise. Resolved problematic situations, investigating and successfully resolved a variety of procedural and processing issues in order to assure customer satisfaction in response to inquires and complaints. Effective communication skills and ability to do work independently, and be self motivated within a rapidly changing environment. Strong customer service orientation, analytical skills, and the ability to prioritize work load.
PROFESSIONAL EXPERIENCE:
Florida Express Freight - Tampa, Florida May 2008- Nov 2008
Accounts Rec / Dispatch
1 Invoice all jobs daily using QuickBooks
2 Attach all bill of ladings to invoices and mail invoices
3 Contact all drivers with any and all discrepancies
4 Record DOT logs onto Excel spreadsheet
5 Assist with payroll entries
6 Enter and verify all drivers expences for payroll
7 Provide proof of deliveries to customers as needed
8 Reschedule any missed delivery appointments
9 Collection calls on past due invoices
Kimmins Contracting Corporation - Tampa, Florida May 2007-May 2008
Administrative Assistant
1 Sort daily logs of previous day work load for 50 plus employees
2 Calculate time efficiency for each transaction
3 Record findings onto Excel spreadsheet with 100% accuracy
4 Schedule DOT physicals with providers, ensuring confidentiality
5 High Customer Service skills via inbound and outbound calls
6 Maintain records of all correspondence sent to customers via fax and mail
7 Ensure essential office supplies are on hand as needed
Gulf Central Transportation – Tampa, Florida Dec 2006-May 2007
Dispatcher
Dispatch loads to drivers by telephone, Nextel
Keep an accurate toll on miles using PC Miler
Issue com checks for unloading fee’s
Notify customers when loads are completed and of any problems that may have occurred, as well as any unloading fees that may have occurred
Keep a daily record on excel program of hourly paid drivers
Record daily DOT Logs on Excel program, file daily and get with drivers that need to turn into office for that week
Rate and run miles on all orders on a daily basis
Find available loads on the internet to move trucks to profitable areas
Ensure all Delivery Bills are turned into office daily
Communicate with all drivers all day to make sure all deliveries and pick up’s are being met in a timely matter, so that if detention is needed, customer can be notified right away
H & M Distribution – Tampa, Florida June 2005- Nov. 2006
Dispatcher
Locate loads using DAT systems off the internet to move trucks to make the best possible money.
Keep up with the driver’s miles using PC Miler to insure their pay is accurate.
Issue expense checks weekly so that all tolls and scale tickets are properly done.
Get with brokers and customers and notify if any problems occur with loading and or unloading, any unloading fees that may occur, notify customer when the job is complete.
Turn in all drivers’ payroll at the end of the week.
Knowledgeable software Prophecy and QuickBooks
Matt Stone Inc- Zephyrhills, Florida October 2003-June 2005
Dispatch Supervisor
Coordinate local as well as long haul routes
Schedule all deliveries to accommodate each customer’s needs
Complete daily delivery manifest reports for quality assurance
Complete weekly tracking reports on Excel spread sheets
Input all delivery orders into Excel spread sheets to record daily shipping records
Knowledgeable in Word, Excel, Windows, and Explorer
Highly capable of multi-tasking
Momentum Logistics- Tampa, Florida 1999- 2003
Dispatch Supervisor
Ensure all freight was divided equally between 30 drivers
Ensure that all freight was successfully delivered to all customers
Communicate with all drivers regarding problems that may occur within the day
Complete all billing issues
Process all time cards with 100 % accuracy
Scheduling of all driver’s vacation time
Held team meetings to keep all employee abreast of any and all changes
Inbound and outbound customer relative phone inquires
Obtain a solution for any road hazards that may occur
Education
Graduate- Leto Comprehensive High School Graduated 1978
References Available Upon Request
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