Customer Service Representative

Janis R. Hammond

**** ******* **. *** ****, Fort Worth, TX 76119 *****.*******@*****.*** 682-***-****

Objective To obtain a position as a Customer Service Representative with a

company that promotes from within.

Experience Customer Service Representative

04/2006-03/2009 US Cellular Corp Waukesha, WI

* Provided excellent Customer Service to numerous customers daily by

demonstrating the behaviors of the Dynamic Organization inside of a inbound call

center.

* Frequently assisted customers that encountered technical, billing, and general

issues in an effective and timely manner while providing all customers the

4.0 experience.

* Analyzed customers’ accounts to ensure that we were providing the best

Customer Service to assist our customers in enjoying and receiving the

maximum usage and satisfaction from services that we provided for all

of our customers.

* Exceeded in compliance with adherence, availability, and productivity

expectations that were set for Customer Service Representatives while remaining

flexible and open to change as it arrived.

Lab Monitor

08/03-11/04 Indiana University Northwest Gary, IN

* In this position my duties included answering phones, faxing, and

light filing.

* Provided excellent customer service.

* Worked alone with little to no supervision as well as opening and

closing the lab often.

* Maintained quality while working as a team player to provide a great

work environment

Education 8/2003-11/2004 Indiana University Northwest Gary, IN

* Enrolled full time in effort to obtain Associates Degree in

Computer Information System.

8/2006-5/2007 Milwaukee Area Technical College Milwaukee, WI

*Enrolled part time in effort to complete my Associates Degree in

Computer Information Systems.

References References are available on request.

Contact this candidate