Customer Service Supply Chain

Denny R Phillips

***** * ******** *** **

Suquamish, Wa. 98392

Hm: 360-***-****, Cl: 360-***-****

E Mail: *********@*****.***

Strong background in logistics and distribution operations. Highly knowledgeable in warehouse operations, inventory management, order fulfillment, and customer service. Excellent people management skills coupled with the ability to communicate effectively. Enjoy working in a team setting to meet established goals and objectives. Not afraid to think outside the box for solutions providing enhanced logistical support. Currently hold an active secret security clearance.

Defense Logistics Agency

Distribution Warehouse Specialist:

Served as a team associate for a Federal Government facility in the Puget Sound region. Strong background in warehouse operations to include receiving, storage, order processing, inventory control and customer service.

Extensive knowledge in DOD and Navy run programs for warehousing operations.

• Shelf-life management, classified, hazardous, Nuclear repair parts

Responsible for improving and maintaining a high level of location and physical inventory accuracy rate

Used team building techniques to aggressively re-engineer improvement in production

Proficient in the operation of forklifts, man aboard lifts, electric and manual pallet jacks.

Defense Logistics Agency Distribution (Puget)

Program Analyst:

Independently planned and directed organizational studies and design, developing staffing and resource allocations. Analyzed effectiveness and efficiency of operations and programs to better assist in a most efficient organization. Served as the Command Business Officer and primary communications liaison between military and civilian organizations.

Performed special studies as directed at the executive level. Includes determining root cause of the problem, performing intense research into applicable rules, regulations and precedents, do cost/benefits analysis and analyzing other aspects of current operation and it over all effect.

Served as team lead in conducting Commercial Activities (CA) study resulting in a winning bid for the government agency

Established and maintained a system of internal controls. Accountable and responsible for the assigned program and programmed areas, coordinating various functional responsibilities for the over all program planning and execution.

Defense Logistics Agency Land/Maritime:

Logistics Management Specialist:

Provided federal and civilian agencies with analytical and logistical support services. Strong background in supply systems management, distribution operations, delivery management and stock positioning. Specialized in warehouse operations to include receiving, storage, inventory control, resolution and quality control processes. Provided guidance, instructions and directives to government supply chain owners for maintaining optimal performance.

Developed business and supply chain understanding with accomplishments in the logistics, sales and business analysis

Hands-on and leadership experience across a range of logistical functions including: production planning, inventory management, customer service, forecasting, transportation, and distribution.

Provided customers with on site customized training. Specializing in agency policies, procedures and logistical support programs through military internet portals

Education:

University of Washington 1982 – 1984

Olympic College 1980 – 1982

North Kitsap High School: Grad 1973

Military Service:

1974 - 1977 US Army (Army Security Military Intelligence)

Surveillance Specialist, Military clearance held: Top Secret Special Intelligence (TSSI)

Qualifications/

Awards:

Naval Supply Systems Command “Stock Point Operations Course”

United States Army Logistics Management College “Executive Distribution Management Course”

Army – Air Force Management School “Logistics Officers Course”

Defense Logistics Agency “DLA Customer Assistance Logistics Course”

Massachusetts Institute of Technology (MIT) “Supply Chain Management”

Hobbies: Volunteer work:

Running half to full marathons, North Kitsap Little League

Hiking/camping, North Kitsap Soccer

Photography, Fish-line Poulsbo

Cooking

References available upon request

Contact this candidate