Project Management
Resume:
Sourav Banerjee
Email- ********@*****.***
Phone-
Summary
* IT Management professional with almost 15 years of extensive experience in retail, manufacturing and insurance industries bringing technology to corporate clients to solve business problems and to make right information available to business channels at the right time.
* Established track record of driving strong business results in dynamic environments through strategic planning, building and motivating teams, assessing technical capabilities and managing client delivery and client relationship
* Extensive experience in providing Leadership to several high value projects with focus on Software Development, System Integration and Implementation.
Education
MS (Electrical Engineering and Computer Science) 1995
MBA - expected graduation 2012
Professional Experience ~15 YEARS
Acxiom Corporation Sep 2002 – Till Date
Manager – Client Solutions (Philip Morris BU) June 2006–till date
Client Delivery :
* Leading the PM Business Unit Development Team (team of 32 people) including Solution Developers, Business Analysts, Architects, DBAs and Project Managers to deliver best of class Consumer Information Management Solution using Axiom’s core competencies to Philip Morris(PM) and helping them in –
o Improve customer acquisition, retention, cross sell, up sell and channel management
o Increase operational efficiencies, reduce fraud and improve end-user satisfaction
* Responsible for providing direction and guidance for multiple strategic planned initiatives at an account level. Some major initiatives include:
o provide the capability of real time customer and prospect recognition using SOAP based web services technology to help both PM and their business partners to reach out to their customers in a more effective and timely fashion
o introduce newer technologies to increase flexibility and scalability to both the consumer database and the solution as a whole and thereby adding more value to PM's business processes
o continuously strategize effort to provide PM the best of class security and quality to their consumer information through incorporating stricter access rules, providing strong encryption, enhancing processes like Name Purchase, Age verification, No-Mail reversals etc
* Negotiate project scope, help identify and mitigate risks, manage deliverables, timelines and resources with internal and external stakeholders/sponsors
* Ensure complete pricing for projects and change requests, contractual rates and profitable margins
* Provide leadership guidance to the team and leverage Axiom’s DCO methodology for standards and best practices
Account Operations:
* Provide leadership to Account Operations by overseeing day-to-day production support, managing SLAs, handle escalations, prioritizing staffing, planning and strategizing Business Continuance for the account and coordinating Annual Disaster Recovery Excercises.
* Coordinate with BPs on their project schedules including releases, testing etc. along with production downtimes for maintenance and deployments.
* Provide Monthly Billing including resource costs and operations costs for software and hardware.
Technical Team Leader (Philip Morris BU) Sep 2002 – May 2006
* Coordinate with account team leadership for project scoping, time estimation and resource planning
* Enhance contribution of associates through consultation, mentoring, knowledge sharing and exploring new ideas to improve methods, procedures and practices
* Meet with developers to review and track progress, set priorities, resolve issues and help maintain project timelines
* Facilitate reviews of code, specifications, documentation and test plans
* Administer team activities such as work planning, task scheduling and time offs and lead the team in evaluating its performance against goals
* Set best practices and standards for development and change management.
* Participate in client status calls and help client understand various production and development related issues.
Ciber Inc. June 1997 – August 2002
Senior Consultant
* Worked at Acxiom Corporation performing a lead role in two major development projects for Philip Morris USA including conceptualization, formalizing technical architecture, impact and risk analysis, functional design, proof of concepts, development and implementation. Both the projects entailed creation of large database applications with innovative CRM solutions for managing client contacts and direct marketing programs. The solutions integrate an oracle data warehouse with online browser based information management, cognos reporting and business intelligence, advanced modeling and analytics, protagona campaign management along with several custom batch processes and Acxiom shared services for customer data integration (CDI) utilizing the grid based consumer information infrastructure (CII).
* Worked at Allstate Insurance Co. as a Technical Leader in their IMPACT project that dealt with developing an intranet web application interfacing with a CRM software to provide agents and call centres with an economic view of customers. My responsibilities included defining user requirements and system specification, designing and implementing the middle tier architecture including business, service and framework object models, assisting in front end development and extensive application performance tuning.
* Worked as a Technical Consultant at Freya Group LLC. Converted an existing CD-ROM based stock market research tool to a web based application using Microsoft's development tools and technology. Also assisted client through few small projects to improve their IT resources and infrastructure.
* Worked at Information Resources Inc. as an Architect/Developer on a client server Dictionary Workbench application using Visual C++ and Visual Basic with Oracle backend and interfacing to both Unix Server and Mainframe using IP*Works.
Wallace Computer Services, Inc. April 1995 – August 1997
Technical Architect/Programmer
* Responsible for designing and implementing a Java/CORBA based web application used by clients to
manage direct internet print orders and a windows client/server application for estimating, processing,
and tracking sales. Backend had HP 9000 and Sun Solaris servers running Sybase and interfacing to
DB2 on AS400.
SIEMENS AG July 1989 – Nov 1991
Project Engineer
* Designed hardware configuration and developed real-time embedded software modules to replace existing relay based system with state-of-the-art microprocessor based programmable controllers for large manufacturing companies as part of automating their processes to increase productivity and enhance efficiency and accuracy.
Achievements
* Acxiom DCO Diamond Award for Client Focused Operational Excellence.
* Client Gold and Silver Awards (from Philip Morris USA).
Technical Summary
MAINFRAME / MIDRANGE
HARDWARE: IBM, HP Integrity, HP-9000, Compaq Alpha servers, Sun-SPARC, AS/400, Amdahl 5890, CRAY Y-MP
SOFTWARE: Solaris, HP-UX, True-64 UNIX, MVS/ESA, VM/CMS, Assembler, COBOL, DB2
MICROCOMPUTER
HARDWARE: IBM PCs and compatibles, Pentium Servers,
SOFTWARE: Microsoft Windows, Linux
Microsoft EPM, Microsoft Sharepoint, Cognos, Protagona, Unica, Datastage, PVCS, Rational, ERWIN
C/C++, C#, Java, J2EE, JSP, Visual Basic, VB .NET, XML, XSL, JavaScript, VBScript, DHTML, ADO, ASP, ASP .NET, Active X, SOAP, DCOM, CORBA, Crystal, Citrix Mataframe
SOA, Web Services, Windows Services
Oracle, Sybase SQL Server, Microsoft SQL Server
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