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Customer Service Sales

Maywood, Illinois, 60153, United States
March 03, 2011

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Tanya N. Everhart

**** ***** **** ******

Maywood, Illinois 60153



Seeking a full time, entry level position with a reputable corporation that will afford me the opportunity to utilize my strengths and abilities as an exceptional customer service, sales and call center representative, as well as assisting me in further developing my communicative skills.

Summary of qualifications

An organized professional with over 17 years of experience in the customer service industry with the proven ability to implement time management principles in an efficient manner.

Aggressive attitude with follow through to ensure that any job presented is one that is done to completion.

Entrepreneurial Inclinations.

Skilled in Microsoft Word, Excel, 10 key, PowerPoint, general office equipment, telephone etiquette, typing speed of 45-50 WPM, great customer service and organizational skills.

Educational Background

Charles P. Steinmetz Academic Center

Chicago, Illinois


General Studies with a concentration in Business law.

Robert Morris University

Chicago, Illinois


Associates Degree in Applied Science.

Relevant Experience

Brite Ideas Daycare Services

Bellwood, Illinois

April 2010-present

Childcare/Administrative Assistant

Duties and responsibilities include, but are not limited to the daily care and wellbeing of children newborn to 12 years of age. Meal preparation, laundry detail, accounting, and bookkeeping, file maintenance and homework assistance.

Telesight, Inc.

Chicago, Illinois

January 2010-March 2010

Telephone interviewer.

Conducted quality control surveys with consumers and various retail outlets to gather their opinions on services provided to them by diverse groups of merchants.

Teleperformance USA.

Oakbrook Terrace, Illinois

February 2009-October 2009

Retention Representative

Resolved customer issues and complaints using a number of various troubleshooting tools and demonstrated my sales experience specifically by upselling and cross selling products.

Dial America Marketing

Oakbrook, Illinois

September 2008-January 2009

Telephone Sales Representative

Delivered prepared sales talks, reading from scripts that describe products and/or services in order to persuade potential customers to purchase a product or service or to make a donation.

Personal and professional references are available upon request.

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