Customer Service Sales
Resume:
Tanya N. Everhart
Maywood, Illinois 60153
*****.************@*****.***
Objective
Seeking a full time, entry level position with a reputable corporation that will afford me the opportunity to utilize my strengths and abilities as an exceptional customer service, sales and call center representative, as well as assisting me in further developing my communicative skills.
Summary of qualifications
An organized professional with over 17 years of experience in the customer service industry with the proven ability to implement time management principles in an efficient manner.
Aggressive attitude with follow through to ensure that any job presented is one that is done to completion.
Entrepreneurial Inclinations.
Skilled in Microsoft Word, Excel, 10 key, PowerPoint, general office equipment, telephone etiquette, typing speed of 45-50 WPM, great customer service and organizational skills.
Educational Background
Charles P. Steinmetz Academic Center
Chicago, Illinois
1991-1993
General Studies with a concentration in Business law.
Robert Morris University
Chicago, Illinois
1994-1996
Associates Degree in Applied Science.
Relevant Experience
Brite Ideas Daycare Services
Bellwood, Illinois
April 2010-present
Childcare/Administrative Assistant
Duties and responsibilities include, but are not limited to the daily care and wellbeing of children newborn to 12 years of age. Meal preparation, laundry detail, accounting, and bookkeeping, file maintenance and homework assistance.
Telesight, Inc.
Chicago, Illinois
January 2010-March 2010
Telephone interviewer.
Conducted quality control surveys with consumers and various retail outlets to gather their opinions on services provided to them by diverse groups of merchants.
Teleperformance USA.
Oakbrook Terrace, Illinois
February 2009-October 2009
Retention Representative
Resolved customer issues and complaints using a number of various troubleshooting tools and demonstrated my sales experience specifically by upselling and cross selling products.
Dial America Marketing
Oakbrook, Illinois
September 2008-January 2009
Telephone Sales Representative
Delivered prepared sales talks, reading from scripts that describe products and/or services in order to persuade potential customers to purchase a product or service or to make a donation.
Personal and professional references are available upon request.
Contact this candidate