Customer Service Supply Chain
Resume:
Robert Welcher
Hamilton, MI **419
***********@*****.***
Overview
Successful management professional with extensive knowledge of production development, plant set-up, and direct supervision in lean manufacturing environments is seeking a new challenge.
Experience
Operations Supervisor
2011 – 2012 DeWeerdt Poultry LLC, Holland, MI
Organized all aspects of setting up a new egg processing facility.
Hired and trained 22 new employees and achieved 98% efficiency within first two weeks of production.
Set up supply chain management systems for our raw material suppliers to maintain proper inventory levels and rotation of stock.
Implemented standard operating procedures and helped plant achieve SQF level 3 certification. Continuously monitored our procedures to make sure our quality and HACCP plans were being followed.
Managed daily production schedule, labor requirements, and payroll.
Operations Supervisor
1998 – 2011 Hamilton Truss, Hamilton, MI
Managed to double the company’s market share in a declining sales environment.
Trained new designers and developed internal employees for future growth.
Recruited and trained key sales professionals to expand our presence into new markets.
Expanded and aligned production into a multiple shift operation
Handled all daily operations in production planning, customer service, retail sales, supervising production staff, human resources, supply chain management, inventory control, and purchasing of raw materials for the entire organization.
Implemented several process improvement initiatives using lean principles to minimize waste and increase productivity. I also designed and installed poke a yoke systems to insure that our quality standards were met.
Improved our finish material output by over 35% in 2009 and another 45% in 2010.
Shipping Manager
1990 – 1997 Prince Corporation, Holland, MI
Managed daily shipping tasks for an OEM Tier 1 automotive trim supplier.
Developed both new and current employees in the principles of Lean and ISO Certification training.
Handled all Hi-lo safety training and 5S group housekeeping efforts.
Certifications
Welding Certificate, Allegan Vocational Center, Allegan, MI
CDL type B endorsement, Zeeland Community Schools, Zeeland, MI
Leadership in Plant Operations, University of Michigan, Ann Arbor, MI
Profit & Loss for Quality, GRCC, Grand Rapids, MI
Customer Service Training, Hamilton University, Hamilton MI
***References Available Upon Request***
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