Customer Service/Administrative - Healthcare, construction fields

Jolette Burke ********@***.***

** **** ****** *: 207-***-****

Winterport, ME 04496 C: 207-***-****

Summary: Motivated, results-oriented professional with twenty years of experience in customer-focused positions. Strong background in problem-solving and financial skills. Excellent oral and written communication skills. Ability to work independently to meet goals and deadlines.

Computer Skills:

Citrix, Microsoft Office, Mircrosoft Excel, Windows XP, Quickbooks,

Experience

Dawson Bradford Real Estate Bangor, Maine March 2009-present

Associate Broker/Realtor

Kindred Healthcare Brewer, Maine March 2008-February 2009

Business Office Manager:

Set up and maintain financial files for residents; billing, admission papers, state and Medicare reimbursement documents

Complete receipt records, post deposits, run cash receipts batch listings, research, prepare and post adjustments, enter daily census

Coordinate and perform collection of accounts receivable and past due accounts

Insurance verification/pre-authorizations; review payment policies with new admissions and responsible parties

Prepare billing for agencies, Medicare, Medicaid, Veterans

Administer and reconcile resident trust account and petty cash

Prepare and submit corporate, Medicare and agency reports including processing month end close

Supervise and assist Payroll Benefits Coordinator, A/P processor and A/R assistant

Kelly Services Bangor, Maine October 2007-February 2008

Transitional Coordinator/Business Office Manager

Long term temporary assignment:

Oversee daily operation of healthcare liaison organization

Process accounts receivable and accounts payable

Prepare payroll for processing vendor

Human Resource management: Orient new hires and administer health insurance, dental insurance, and retirement plan benefits

Liaison between CEO and outside vendors; solicit and organize telecommunication and software upgrades

Putnam Investments Boston, Massachusetts August 2000-July 2006

Client Service Specialist, Retail Operations:

Worked from virtual home office as a liaison for brokers and shareholders for retail mutual fund products, ensuring client satisfaction through a single-point-of-service approach.

Communicated to outside clients by composing letters and/or utilizing verbal communications skills to make callouts to shareholders and brokers.

Conducted independent research on adjustments and rejected requests prior to contacting client about resolution of issues.

Answered incoming phone calls from shareholders and designated brokerage firms such as Merrill Lynch and A.G. Edwards and assisted them as requested.

Communicated with management regarding client concerns, quality issues, departmental needs, progress of projects, and processing tracking sheets.

Trained new employees by phone, by computer, or in person to perform processing tasks.

AA Electric Service Hermon, Maine June 1993-August 2000

Administrative Assistant:

Utilized QuickBooks to process customer invoices and tracking accounts receivable.

Entered data into computer program to process checks to vendors; maintained check register and balanced register monthly.

Completed monthly trial balance using a spreadsheet printout.

Compiled information for payroll and submitted it to outside contractor for processing.

Answered incoming phone calls: directed calls and scheduled service calls.

Completed all paperwork needed for employee health care and retirement benefits.

El-Hajj Building Services Winterport, Maine June 1985-June 2003

Co-Owner:

Assisted with the operation of a building construction business that built residences and performed warranty service work for Fleetwood Homes.

Prepared proposals, estimates, and/or contracts for customers.

Responsible for accounts payable, accounts receivable, billing, and balancing checkbook; tracked and submitted all information needed by accountants for tax purposes.

Wrote and designed company advertisements and submitted to publications such as newspapers or trade magazines.

Fleet Bank Bangor, Maine June 1986-June 1989

Consumer Loan Processor and Bookkeeper:

Was hired as a Bookkeeper and then was promoted to the position of Consumer Loan Processor.

Assisted Loan Officers with loan application process; ran credit checks, verified employment, and then put final packet of documents together to be presented to loan officers for review and decision-making.

Education

Arthur Gary School of Real Estate Bangor, Maine 2007 & 2009

Sales Agent & Associate Broker Courses

Transcription Associates Freeport, Maine 2008

Medical Billing and Coding

United Technology Center Bangor, Maine 1998

Medical Terminology I

Beal College Bangor, Me. 1992

Associates Degree of Science - Broadcast Communications

Diploma - General Management

New England School of Broadcasting Bangor, Maine 1983

Diploma - Broadcast Communications

Honor Awards - Technical Writing & Marketing

References Available Upon Request

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