Senior MVS Mainframe Supervisor

** ***** ***** (T) 718-***-****

Staten Island, NY Email: *********@***.***

James Panettiere

Mainframe MVS Computer Operator Supervisor

CORE COMPETENCIES

• Knowledge and understanding of Information Technology operations, responsibilities, processes and procedures

• Excellent oral and written communication skills

• Proficient in PC and network software, use and enhancement

• Ability to independently verify and validate methods

• Expert in MVS JES2, OS, ZOS Environment

• Experience in VTAM, IMS, CICS Development and Data Base Control (MYSQL, DB2, DB2X)

• Excellence in customer service through situation analysis and timely resolve of escalating problems

• Sound analytical skills

• Provision of quality supervisory leadership

PROFESSIONAL EXPERIENCE - JP Morgan Chase, Somerset NJ (1979 – September 2008)

Mainframe Operations Supervisor / Tech Support

• Supervise, plan and maintain service level agreement for Line of Business and upper management

• Implement a technical support call routing scheme to accommodate high volume scenarios and severity 1 issues

• Perform IPL’s, JCL and program changes for system availability to users

• Responsible for the monitoring and recovery of online and batch flow jobs

• Maintain service level agreements for analysts of product performance

• Respond to MVS outages, maintaining system availability for 36 Lpars (Systems)

• Assist with development of an automated Disaster Recovery Bar

• Participate with the design of an automated platform to control functions

• Attend off-site Disaster Recovery tests and implementations for bank Lpars

• Monitor and correct all JCL abends through CA7, CA11, ZEKE and ZEB

• Document all system outages (including missed SLA’s) and hardware issues to upper management through Peregrine 2.0 and Infoman

• Utilize output to provide Internet services to numerous retail / wholesale users in the CICS regions.

• Provide in-service training in areas of operations with an emphasis on downloading data to mainframes utilizing TCP/IP, data re-blocking (ISPF/PDF), JCL creation, and data verification procedures.

• Delegate instructions to Tech Support, Network, Batch Operations, and Midrange Operations.

TECHNICAL EXPERTISE

Mainframe Hardware

Processors: 3090-200, S-390 CMorse, ES9000, 360, 370 Series, 390 Mainframes, 3081, 3084, 3390, RS/6000SP, CNT, AS400, STK DASD Iceberg 9210, 8380-R33, IBM DASD 3390, STK SILO Tape drives 4400, Timberline 9490, 3490, 4410, 488, HMC Ports and Consoles, 400, 600, 4381-P12, 3038-J24, 3033 AP, 3033 UP, 158-3, IBM 9672 (dual sites), Stratus, DEC (Compact) DASD: 3380 (including D & E models), 3350, 3330-11, 3330-1, STC 4305, EMC, Shark

Printers: 3800-3, 3800-1, 4348, 3211, 3211, 1403, 3900

Communications: 3725, 3705, 3174, 3274, 3745, 3172, CISCO, BCN

Other: 8100, 3890, 3044, IBM 2914 and various T-Bar switching units, Data-Graphix Computer Output,

Microform (COM), Network Systems Corp Hyper Channel equipment, controllers, redundant coupling facilities.

Mainframe Software

Lotus Notes 4.6, MVS, ESA, OS/390, VTAM, JES2, TSO, CA-1 (Tape Management), CA-7 (Job Scheduling), CA-11 (Re-run, Re-start), Zeke, ZEB, TCPIP, MVS/SP2 (XA) MVS/SP1, JES2 MAS, JES2 RJE, JES2 NJE, ACF/VTAM, BTAM/SP, CICS/VS, IDMS, CAFC, NCCF, NPDA, JES328X, 8100 HCF, Hyper Channel (HO15, NETEX, BFX), BDT, FTP, NDM, JCL, UCC 7, UCC 11, TLMS II, Super Console, STAM, SAR, SYSPLEX, ACF2, Omegamon/MVS, Supersessions, Teleview, Infoman, Peregrine 2.0, Service Center 2.1, HSC, TSO, ISPF/PDF, SDSF, AF/Operator, Tivoli Netview, SOLVE, CA-7, CA-11, FDR/ABR, RACF, z/OS 1.2 with JES2, CICS/TS version 2.2, DB2 version 7, MQSeries version 5.2, Boole/Babbage, IMS, RACF, DCL, DVP, RTTM,

Networking Desktop

Windows 9x, 2000, NT, XP; LAN/WAN; UNIX; TCPIP; Microsoft Office Professional; Remedy, Lotus Notes 4.6

References Available Upon Request

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