Executive Administrative Assistant

Kendra L. Brown

McDonough, GA *****

Summary of Qualifications

Professional Executive Assistant with 7 years of experience managing business relations and special projects at Executive Management and VP levels. I have excellent oral and written communications skills coupled with strong organizational skills. and have served as primary point of contact between management, sales and development teams, personnel, clients and vendors.

Professional Experience

Executive Administrative Assistant January 2007- May 2009

MARTA

 Provided high level executive support to the Director of Technology Programs Management.

 Coordinated complex and detailed travel arrangements and itineraries as necessary for executive travel, candidate travel, conference attendance etc., both domestic and international.

 Organized programs, events, meetings and conferences by arranging facilities and catering, issuing information, invitations and controlling event budget.

 Performed special projects or other responsibilities as assigned including preparation of letters/correspondence, report generation, invoice/expense reporting, and database management.

 Prepared and organized agendas, coordinated communications, and distributed Minutes for staff meetings, operation meetings, and management meetings.

 Coordinated the Program Director’s schedule and calendar to maximize Program Director’s time efficiently.

 Maintained executive staff files and records and performed general clerical duties.

 Created an electronic library of indexed reference documentation in Sharepoint for the Breeze Management Office.

Administrative Assistant October 2006-December 2006

Blue Cross Blue Shield of GA

 Provided administrative support to senior management including marketing initiatives, utilizing spreadsheets to develop management reports, routine clerical activities, scheduling meetings, coordinating multiple calendars and handling complex and detailed travel arrangements.

 Prepared and distributed presentations, reports, memorandums and announcements, with organization-wide and global audiences.

 Maintained confidentiality of all corporate, personnel and research matters.

 Maintained the Administration Division calendar to track major objectives and events.

 Planned Administrative Division meetings, seminars, and events.

 Provided back-up to the Executive Assistant to the President and CEO.

Executive Assistant/Coordinator May 2006-October 2006

BellSouth

 Provided high level executive support to the Director of Technology Programs Management.

 Scheduled and organized complex activities such as meetings, travel, and department activities for all members of the Senior Management Team.

 Prepared and maintained complex spreadsheets and designed general correspondences, memos, charts, tables, graphs, business plans.

 Planned and developed multiple presentations, disseminating information, and organizing departmental events.

 Participated in establishing style guidelines to ensure technical documentation is accurate, complete, and meets editorial standards for quality and consistency.

 Collaborated with other members of the writing team to ensure documentation is designed and produced to integrate with existing materials; which included resource support and scheduling, sharing responsibility for documents, and shifting priorities as needed to support the team.

Administrative Assistant March 2006-May 2006

Matria Healthcare-Contract

 Created and updated project files, binders, and PowerPoint presentations (e.g., budgets, meetings, senior management reports)

 Scheduled meetings, drafted routine correspondence and written documents such as reports and office manuals.

 Prepared expense reports, arranged conference calls, and prioritized mail, invoices, contracts and calendars.

 Tracked and maintained files for invoices (blackberry, cell phones, and Independent Contractors).

 Reconciled Corporate AMEX accounts, answering phones, photocopying and distributing documents as requested.

 Arranged travel itineraries by researching cost of airfares and hotel accommodations and booking arrangements at the best available rates.

Administrative Events Specialist August 2005-January 2006

BellSouth-Contract

 Coordinated events for 10-200 people and participated in all aspects of the event from start to finish.

 Created and monitored timelines for all events and negotiated service level agreements for plan of action.

 Assisted in establishing preliminary meeting budgets by identifying all anticipated costs including room rate, venue rental, gratuity fees, taxes, food and beverage costs, air travel, ground transportation, audio visual, off site activities, speakers fees and works to ensure execution of meeting/event is within budget provided by the business unit.

 Prepared and analyzed reports optimized Cost/Quality ratio through budget and consultation with business group.

 Organized required catering services and room and communication equipment setup in addition to setting up sales meetings, event schedules, event itineraries, and booked venues and services with vendors.

 Traveled on-site to meetings/events overseeing the daily functions in conjunction with business/sales team, ensuring all arrangements & contracted terms are executed as planned.

Administrative Assistant February 2005-April 2005

Georgia Technical Authority

 Provided administrative support to the Director of Information Systems and Department Heads.

 Worked with development team and cross functional groups to coordinate the preparation of and edit new business proposals and presentations.

 Received and screened phone calls, resolving issues and answering questions as appropriate.

 Arranged meetings and conferences and completed travel arrangements and necessary.

 Conducted site research and recommendations for off-site meeting and luncheons.

Executive Administrative Assistant April 2004–January 2005

LifeNet-Contract

 Provided executive-level administrative support to the IS VP and Director in addition to five direct reports.

 Generated and maintain spreadsheets/reports and financial data for the department.

 Served as liaison between all impacted departments to ensure proper communications and reporting practices.

 Worked with departmental managers on master reports to facilitate timely writing, editing, and preparation of final copy from draft to distribution.

 Developed presentations for related on-site and off-site meetings and luncheons.

 Provided backup support to the Analysts, Developers, and Testers in fulfilling their documentation requirements.

 Arranged travel and hotel accommodations for executives and other members of management as needed.

 Prepared agendas and minutes for weekly staff meetings.

Executive Administrative Assistant May 2002–February 2004

Norfolk State University

 Prepared and coordinated the development of administrative and technical reports to facilitate the effective operations of the Department of Research and Technology.

 Provided curriculum management and academic program support to the VP of Research and Technology and the Executive team.

 Provided assistance to the Board of Policy and Planning on the creation of the policy library and development of standard processes and procedures.

 Gathered and prepared documents and reports for compliance with local, state, and federal regulatory boards.

 Assisted with the annual budget and processed expense reports.

 Coordinated university promotional activities and internal/external recruiting fairs.

 Arranged meetings and conferences, scheduled appointments, and completed travel accommodations as needed.

 Responsible for producing technical reference materials using Visio 2000 and Word including installation guides, release notes, training material, and the Using and About documents for Lotus Notes databases within the DEV group.

 Created and formatted processes, policies, and procedures in Adobe Acrobat for daily backup and restoration of databases.

 Performed ongoing auditing to validate processes and define requirements for needed enhancements to databases and applications.

Education

September 1989-May 1992 University of Alabama Birmingham, AL

 Major, English

June 2006-Present Strayer University Atlanta, GA

 Major, Business Administration

Certifications

Business Analyst Associate B2T Training Atlanta, GA

Web Design Dekalb Technical Institute Atlanta, GA

Skills

Microsoft Suite 2003-2007 and Windows XP, Oracle Tutor, PowerPoint, Access, FrontPage, Dreamweaver 8, Macromedia Flash and Fireworks 8, RoboHelp 9 and X5, PageMaker 6.5, MS Project 2003, Requisite Pro, Adobe Acrobat 7.0 Professional, Camtasia, Visio, SnagIT 8, Information Mapping, Sharepoint, Mercury Test Director, SAP CRM-ERP, IFAS Accounting Software, PeopleSoft, Great Plains..

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