Lingiust/Analyst/Investigator

IVETTE RAMIREZ

Cell 347-***-****; **************@*****.***

EDUCATION: EDUCATION

State University of New York at Stony Brook Stony Brook, NY

Master of Science in Technology Systems Management, Concentration in Industrial Management May 2005

Bachelor of Science in Applied Mathematics and Statistics, Minor in Business Management May 2002

Cumulative GPA: 3.04

SECURITY CLEARANCE

TOP SECRET Est. October 2010

LANGUAGES

Ability to read, write, and speak Spanish.

TECHNICAL SKILLS

Microsoft Office Suite (Excel, Access, etc.), HP Managing IS, Deployable Disbursing System, Defense Travel System, Windows Integrated Automated Travel System, Master Military Pay Account, Defense Military Pay Office: Defense Military Pay System

WORK EXPERIENCE

Federal Bureau of Investigation FBI Training Academy Quantico, VA January 2011-March 2011

New Agent Trainee

• Studied the fundamentals of law, ethics, behavioral science, interviewing, report writing, and intelligence techniques.

• Trained in tactical driving techniques, operations planning, physical surveillance, and planning and carrying out of arrest plans.

• Trained in defensive tactics and learned the fundamentals of firing the Glock 22 pistol.

• Passed the Spanish Proficiency test and was accepted into the FBI academy through the language program.

Travelers Hartford, CT February 2008-January 2011

Product Queue Manager, Personal Insurance Operations

• Acted as liaison with business owners and project managers to coordinate the delivery of enhancements.

• Managed the project queue and ensured requests adhered to Product Governance guidelines.

• Developed a monthly enhancement metrics report that identified opportunities for process improvement.

• Assisted in reviewing the company's webpages and revising the spanish to a more modern one that would reflect upon the market pace more

accurately.

• Translated various company advertisements to be used in the CT Latino Expo.

August 2007-February 2008

Project Leader, Personal Insurance Operations

• Assisted with the controls planning and execution of the project’s activities and resources to ensure that established cost, time,

and quality goals were met.

• Assisted with managing project budget and achieving cost targets.

• Managed project risks and identified and resolved issues which impacted the project results.

August 2006-August 2007

Pricing Analyst, Personal Insurance Product Management

• Analyzed and recommended rate revisions, with regional teams, based on loss trends and premiums earned.

• Conducted reverse engineer studies on competitors’ auto rating algorithms to analyze strategic positioning in the marketplace.

• Performed competitive analysis to rationalize the marketplace using competitor and industry data.

United Parcel Service Uniondale, NY June 2002-August 2005

Package Planner, Industrial Engineering

• Forecasted package volume, cost per package, drivers dispatched, stops per hour, and other package metrics for strategic long

and short range planning efforts.

• Worked with Operations staff to implement tracking technologies and cost modeling solutions.

• Provided data analysis support to field staff which included customer counter sales projections and staffing plans.

• Helped Customer Service with translating as needed in reference to their packages.

MILITARY EXPERIENCE

New York Army National Guard

Executive Officer / Disbursing Officer: 1st Lieutenant, 27th Finance Battalion Whitestone, NY August 2005 – February 2009

• Managed drill weekends by coordinating efforts with supply, personnel, training, and other sections.

• Worked with the training section in developing and implementing a battalion training program.

• Conducted audits to ensure headquarters and subordinate units passed all command inspections.

Military Pay Sergeant / Finance Specialist 7th Finance Detachment New York, NY February 2003 – August 2005

DFAS: Defense Finance and Accounting System) Indianapolis, IN VETERAN STATUS

• Squad leader for eight soldiers and performed tasks such as career development, soldier payroll/benefits, and performance evaluations.

• Computed and reimbursed soldiers deployed in the Middle East for their benefits and entitlements following DFAS procedures.

• Trained finance soldiers in computing travel vouchers in order to be able to complete the mission brought forth by DFAS.

Contact this candidate