Mr.

JOSE TRAVIESO ELMWOOD PARK, NJ

***********@*******.***

201-***-****

IT PROFESIONAL

Excellent PC support and troubleshooting. Experience developing and maintaining Web Sites. Respected for capacity to think “outside the square” for more effective outcomes. Independent work habits, intuitive business sense, and an instant grasp of new technologies. Dedication to steer streamlined operations within a productive IT function.

EDUCATION

Computer Science, Bachelor of Science August 2008 – May 2011

Universidad Interamericana de Puerto Rico, Arecibo, Puerto Rico

GPA 3.2/4.0

EXPERIENCE

IT Support Manager/Supervisor October 2009 – September 2011

Trinquility Corporation, Dorado, Puerto Rico

Troubleshot and resolved desktop, network, and systems issues, supported applications including Office, Notes, VPN, CCMAIL, Windows XP/NT/Server2003 and Norton’s Antivirus. Provide after-hours support, as well as remote access support. Swiftly progressed from IT support analyst role, through team leadership, and finally Support Manager.

Web Developer July 2007 – October 2009

HQSC Inc., Caguas, Puerto Rico

Lead designer and developer for web sites and promotional media. Developed project management, Web design, e-commerce, systems analysis, troubleshooting, and quality control. Demonstrated success in motivating, coaching, and leading technical design teams to achieve results. Consistently recognized for completing projects on time and within budget for small businesses.

Desktop Support Analyst August 2005 – June 2007

Atenas Internet, Manati, Puerto Rico

Installed, diagnosed, repaired, and upgraded computer systems and software. Consulted, set-up, and maintained LANs. Built custom PCs with latest generation technology.

Installed and configured various peripherals: scanners, modems, tape backups, printers, SCSI devices, hubs and switches, and digital imaging devices. Assessed customer needs and recommended appropriate products or solutions. Focused on providing time and money saving solutions for customers.

Skills

HTML5

CSS

HTML/XHTML

Java

JavaScript

PHP

Shell scripting

SQL

XML/XSL

Visual Basic

IBM DB2

MySQL

MAC OS

AIX/Linux/UNIX

Windows

NT/XP /Vista/7

Server 2008 R2

TCP/IP

Apache/Tomcat

Active Directory

IIS

VPN

VMware

Office 365

SkyDrive

Adobe

Dreamweaver

Adobe Photoshop

Adobe Flash

MS Office Suite

Affiliations

Microsoft Partner

SD Times

Languages

Proficient

English

Spanish

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