Michelle Henry

*** *. **** ***. ***. ** Thornton Co. 80260

Phone 720-***-***** E-mail uuqjsh@r.postjobfree.com

My Objective: To obtain a stable and professional position in which I will have the opportunity to utilize my current experience as well as to gain further knowledge in other areas.

Summary of qualifications

July 2008 - March 2011/ Springhill Suites Westminster 303-***-****

Night Auditor/Guest Service rep.

All front Desk procedures as well as balance all daily revenue. Assist other dept. functions such as resolve guest service needs in relation to light Maintenance, Housekeeping, Breakfast needs(buzzard, lobby lizard) Sales, I also serve as MOD(manager on duty procedures) including emergency response, and customer relations.

March 2007 - March 2008/ Fairfield Inn Denver North 303-***-****

Guest Service Representative/ Night Audit

In this position I acquired experience in all front desk operations as well as the night audit, balancing hotel daily revenue. I became acquainted with the Marriot Brand standards and procedures and guest services.

December 2004-October 2005 Travel and Transport 303-***-****

Travel Reservations Agent

Made travel reservations domestic, Canada, Mexico and the Caribbean, air car hotel ect. Directly related to Corporate accounts travel dept. for predominant accounts such as government contracted, engineering companies, insurance companies such as Ch2m Hill, Lockwood Green, Kaiser Hill to name a few. Call center environment.

February 2002- April 2004 Trip.com / Cendant Travel 303-***-****

Travel Agent

Full service agency. I handled all the corporate accounts, to include CU Boulder and area corporate travel accounts as well as leisure and all other areas of travel.

October 1998-2001 Genie Travel 303-***-****

Lead Travel Agent

Full service agency, international, corporate travel, specialty, weddings, honeymoons, scuba, trekking ect. International domestic and leisure travel. Retail sales, customer service, I also worked with American Express travelers checks, and foreign currency exchange. I trained all new agents on the Worldspan CRS and product knowledge.

June 1996-October 1998 Cendant Travel 303-***-**** Denver

Reservations Agent

Domestic and leisure travel, corporate travel, sales, seminars, Familiarization trips and customer service. Call flow environment with strict quota requirements.

After 911, I held various other positions with other agencies such as, Travel Partners and Mile Hi Travel and other retail venues.

Other experience gained

Customer service, data entry, Microsoft XP, all Windows programs including Vista. I am familiar with the internet, can type 35 words per-minute, have worked with all four airline computer systems. Clerical experience, answering phones correspondence letters ect and directing customers. I have also done trade shows at the Denver Merchandise Mart in relation to travel. I have worked for Malone and Associates as a stockbrokers assistant.

Education

March 1992-1994 Denver Business College Denver

Travel and office curriculum

I received a 2 year Certificate degree

Currently I am attending Metropolitan State College of Denver

I am attending to obtain my Bachelors of Science degree in Business Management and Marketing. I am currently a Sophomore.

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