Change Management, ITIL, Project/Business Analyst
Resume:
LUCAS BARCLAY
*****.*******@****.***
SUMMARY
Self-motivated Business Analyst / Project Manager with demonstrated ability to excel in cross-functional, high-pressure environments. Expertise in data analysis, strategic planning, and process development, improvement and implementation. Recognized for strong and effective leadership, organizational, and interpersonal skills as well as the ability to analyze information from multiple view points. Team leader with the ability to communicate effectively with internal and external customers at all levels within organizations. Key competencies include:
• Business Development • SDLC Experience • Organizational Strategy
• Problem Solving • Communication Skills • Quality Assurance
• Lean Sigma • MS Excel, PowerPoint, • Independent/Self Motivated
EDUCATION
Bachelor of Science, Business Administration (2007), University of Texas at Dallas
Concentration in Management of Information Systems (MIS)
Related course work: Enterprise Resource Planning, Entrepreneurial Strategy, Systems Development Projects, SAP, Information Systems Management, Visual Basic, and International Business
Related Certifications: ITIL v3 Foundation Certified
PROFESSIONAL EXPERIENCE
HEWLETT-PACKARD, HOUSTON, TX 2007 – 2009
Change Management
Responsible for providing IT infrastructure and application infrastructure lifecycle technical support, including planning, project management, installation, on-going management, monitoring, troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)).
• Acted as single point of contact for the Global Network Services on the second largest customer account, which eliminated downtime and enabled prompt solutions to needs.
• Reviewed project requests for accuracy, technical approval and financial approval in order to schedule, track, report, communicate, and manage projects to successful end.
• Led Change Advisory Board meetings for Global Network Management Services and updated management weekly.
• Followed up and tracked existing projects to ensure customer needs were met on time and in compliance with service level agreements.
• Managed technical and service relationships with customers, subcontractors and vendors which enabled company to make quick and effective decisions on critical projects.
• Communicated with employees at all levels within customer organizations to ensure a healthy and long lasting relationship.
• Implemented an efficient process that reduced meeting times while increasing efficiency and production of entire workgroup.
• Eliminated a wasteful requisition by volunteering on the Multi Protocol Labeling System (MPLS) project which saved the company time and money.
• Designed process improvement strategy that streamlined change processes and minimized downtime.
• Reviewed and prioritized project plans in an effective manner that enabled department to achieve 100% compliance during Fiscal Year End Moratorium.
• Acknowledged by Account Service Delivery Manager for work with cross-functional teams.
• Recognized by engineers for strong effort, availability, and leadership.
• Communicated weekly with customer held sites directly and through Service Desk to resolve desktop issues, project timeline conflicts, and quality assurance compliance.
• Developed Service Desk experience through entering, monitoring, and tracking service requests through the entire lifecycle.
• Supported multiple project managers and customers through Service Desk for technical and administrative support.
• Experienced at using remote desktop support to resolve issues.
COMPASS BANK 2006 – 2007
Banking Consultant
Responsible for daily interaction and consultation with bank clients that included financial transactions and selling of banking services. Was the Banking Consultant Lead that managed the group and reported directly to the Bank Manager.
• Managed 5 Banking Consultants to streamline efforts for selling bank services.
• Created a reporting method for the bank manager to highlight weekly consultant sales.
• Developed Customer Relationship Management (CRM) skills that reduced the number of closed accounts during my time with the company.
• Participated in team building meetings weekly to generate innovative methods for sales and service.
• Recognized by Bank Manager for second highest sales within branch.
• Promoted based on leadership, punctuality, and effort that was put into the position.
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