Administrative Assistant

ZOHAL (VENUS) HOSSEINI

****-** *** ***** ****

Scarborough, ON M1T 3P4

Telephone :647-***-****

Email: *****.*@****.**

OBJECTIVE

A position as an Administrative Assistant where I can apply my post-secondary education in administration and extensive customer service experience.

PROFILE

• Four years experience within customer service

• Fluent in English, Farsi and Dari (written and spoken)

• Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook, Project, Access), Simply Accounting, and internet navigation

• Typing speed 50 wpm

• Skills in bookkeeping including: accounts payable, accounts receivable, invoices, purchase orders, preparing cheques, journal entries, general ledger, fixed and intangible assets and depreciation

• Administrative skills, including drafting letters and memos, proofreading and editing and calendar management

• Knowledge of travel itinerary preparation, flight and hotel booking, etc.

• Enjoys working with people, in person and over the phone

• A polite and courteous manner regardless of the situation

• The ability to make people feel at ease

• Able to adapt to a new environment quickly and effectively

• Strong time management, decision making and problem solving skills; demonstrates sound judgment regarding confidential and sensitive matters

EDUCATION

Executive Office Assistant Diploma program May 2012

Everest College

Ontario Secondary School Diploma June 2010

L’Amoreaux Collegiate Institute

PROFESSIONAL EXPERIENCE

Receptionist 2011-2012

Tranquillity Beauty Spa

• Answered incoming phone calls

• Dealt with telephone enquiries or referring them to the relevant member of staff

• Greeted clients and directed them to the appropriate person or staff member

• Answered face-to-face enquiries and provided information when required

• Kept the waiting area tidy and provided reading material for waiting clients

• Processed cash, debit and visa transactions

• Arranged meetings, scheduled appointments

PROFESSIONAL EXPERIENCE (continued)

Assistant Manager 2009-2011

Ambrosia

• Answered incoming phone calls

• Assisted customers with purchase selection

• Managed escalated clients issues; ensured customer satisfaction with outcome

• Merchandising, including window displays and mannequins

• Opened and closed store

• Processed payment transactions, including cash, debit and credit card

• Balanced all tills at end of each shift; performed bank deposits

• Consistently met or exceeded sales targets

• Modeled stores clothing for posters and store website

Makeup Consultant 2009-2010

The Hudson Bay Company

• Assisted customers with makeup selection

• Processed cash, debit and visa transactions

• Consistently met or exceeded sales targets

Sales Associate 2009

Aldo

• Assisted customers with purchase selection

• Processed cash, debit and visa transactions

• Consistently met or exceeded sales targets

• Inventory management, including counting and ordering

Cashier 2008-2009

Shoppers Drug Mart

• Displayed stock on shelves

• Assisted customers in locating and selecting merchandise

• Processed cash, debit, credit card and gift card transactions

References Available Upon Request

Contact this candidate