Manager High School
Resume:
**** *. *******, ***********, **, *****•903-***-**** - 903-***-****•*****.****@*****.***
Robby Ward, Jr.
Objective
To obtain a management position with a top quality chain in the food service industry with room to grow professionally.
Experience
July 2010-Present Sonic Drive-In Clarksville, TX
General Manager
Responsible for the complete, overall store operations.
Handle all scheduling (weekly), including regular crew members and management, with an approximate total of 20 employees.
Oversee all billing responsibilities, which included all food vendors, general licenses and utilities, and all repairs and maintenance.
Ensure smooth operations during daily shifts, which included overseeing a crew size of up to 10 members at a time.
Very strong knowledge in the area of P&L’s, general ledgers, and transaction files.
Responsible for all hiring and new employee training, including new assistant managers.
Oversee and partake in all inventories, on a weekly and monthly basis, and when needed, on a daily basis, to ensure maximum profitability in the area of food and paper cost, and to minimize waste and theft.
Handle all customer concerns/complaints when concerns/complaints are made.
Knowledgeable in opening and closing duties.
Responsible for adhering to and maintaining Sonic Drive-In discipline policies and paperwork for all crew members and management.
Also responsible for maintaining and completing all employee-related and payroll-related records, including new employee orientation.
Responsible for filing and also maintaining all daily, weekly, and monthly sales reports.
Responsible for leading the drive-in employees in order to provide quality food in a clean, safe, and efficient manner so that guests would have an enjoyable experience at the restaurant.
Maintain proper staffing levels during a given shift to ensure maximum productivity and profitability while not jeopardizing business.
Determine compensation levels of drive-in employees within company guidelines.
Feb. 2009-July 2010 Applebee’s Bar & Grill Paris, TX
Service/Bar Manager
Was responsible over all orders involving liquor, beer, and wine.
Handled all scheduling (weekly) of all servers, bartenders, hosts/hostesses, and to-go attendants, totaling 30 crew members
Ensured smooth operations during daily shifts in all areas of the restaurant, which included overseeing a crew size of up to 25 members at a time.
Primarily responsible for closing the restaurant, four to five days a week.
Took part in liquor, beer, and wine inventories on a bi-monthly basis to ensure maximum profitability and minimize theft and waste.
Sept. 2007-Feb. 2009 Chili’s Bar & Grill Paris, TX
Kitchen Manager
Was responsible for all operations involving the kitchen and dishwashing areas.
Responsible also for placing all food orders through the appropriate vendor.
Ensured smooth operations during daily shifts in all areas of the restaurant, which included overseeing a crew size of up to 35 members at one time.
Handled all scheduling (weekly) of all cooks, bussers, and dishwashers.
Handled all food inventories on a weekly basis to ensure maximum profitability and minimize theft and waste.
Was knowledgeable in opening and closing duties.
June 2003-August 2007 Sonic Drive-In Clarksville, TX
General Manager
Was hired as a cook on June 16th after my short tenure at TCU, and was quickly promoted to assistant manager as of August 1st, 2003.
Was notified of promotion to General Manager in January of 2004, which officially began April 1st, 2004.
Was responsible for the complete, overall store operations.
Handled all scheduling (weekly), including regular crew members and management, with an approximate total of 20 employees.
Oversaw all billing responsibilities, which included all food vendors, general licenses and utilities, and all repairs and maintenance.
Ensured smooth operations during daily shifts, which included overseeing a crew size of up to 10 members at a time.
Very strong knowledge in the area of P&L’s, general ledgers, and transaction files.
Was responsible for all hiring and new employee training, including new assistant managers.
Oversaw and took part in all inventories, on a weekly and monthly basis, and when needed, on a daily basis, to ensure maximum profitability in the area of food and paper cost, and to minimize waste and theft.
Handled all customer concerns/complaints when concerns/complaints were made.
Was knowledgeable in opening and closing duties.
Was responsible for adhering to and maintaining Sonic Drive-In discipline policies and paperwork for all crew members and management.
Was also responsible for maintaining and completing all employee related and payroll related records, including new employee orientation.
Was responsible for filing and also maintaining all daily, weekly, and monthly sales reports.
Was responsible for leading the drive-in employees in order to provide quality food in a clean, safe, and efficient manner so that guests would have an enjoyable experience at the restaurant.
Maintained proper staffing levels during a given shift to ensure maximum productivity and profitability while not jeopardizing business.
Determined compensation levels of drive-in employees within company guidelines.
Education
08/1998 – 05/2002 Clarksville High School Clarksville, TX
High School Diploma
Graduated as a Texas Scholar
References
Shane Jones – Former Area Supervisor. 903-***-****
Kent Whitaker – Fellow manager, Chili’s Paris. 903-***-****
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