Customer Service Physical Therapy

ANTONELLA LIGOTINO

**** ******* **** | Deltona, FL 32738 | 239-***-**** | *********@*******.***

OBJECTIVE

To obtain a position in a diverse and challenging professional environment where I can utilize my education and work experience with potential for advancement

EDUCATION

Bachelor of Arts in Media Studies/ Minor in Business and Liberal Arts Honors Program 2001-2005

Queens College- City University of New York

Permanent Course Work: Critical Thinking in Business and Oral Communication in the Workplace

SKILLS PROFILE

• Well-rounded background in training and consumer affairs.

• Excellent experience developing and implementing a variety of corporate programs, including Syncsort Professional Service Trip Template.

• Skilled in developing department budgets and creating department objectives.

• Experienced in writing and delivering presentations for executive meetings.

• Well regarded for excellent interpersonal, written and oral communication skills.

• Fluent in Italian.

• Strong organizational and detail-oriented managerial skills

• Computer literate in Microsoft Office Programs

EMPLOYMENT HISTORY

Data Integration Administrator/ Inventory,

Syncsort Inc. 11/1/2005 9/17/2010

Woodcliff Lake, NJ

• Assist technical support analysts in providing customer service for license and trial customers.

• Serve on team that creates short- and long-term department objectives in accordance with company goals.

• Administer daily software product shipments for domestic and overseas customers.

• Update and implement training program for product services, customer training and new employees.

• Assist Professional Service Management Team (PSM) in updating company database with new license customers and preparing documentation for onsite technical assistance.

• Generate monthly inventory reports for Data-Integration, Data-Protection and Mainframe software production.

• Initiate new tracking system to follow up on consumer affairs

• Prepare expense reports for traveling analysts and managers.

• Monitor and generate daily reports for analyst service calls.

Physical Therapy Aide/Supervisor,

Alliance Physical Therapy 6/1/2003 11/1/2005

Howard Beach, NY

• Inventory manager for physical therapy department and overseer of general maintenance and servicing of all physical therapy equipment.

• Performing basic procedures such as electrical stimulation set-ups, heat and cryo therapy, as well as assist patients with rehabilitative exercises

• Scheduling coordinator for physical therapy aides

Marketing Assistant,

Triangle Services 5/1/2004 9/1/2004

Valley Stream, NY

• Assisted in company’s marketing database project and utilized two company software systems (CRM - Customer Relationship Management and REM - Real Estate Management).

• Research unknown companies on the web and inserted descriptive notes on their account records and large U.S. airline locations for sales team

REFERENCES AVAILABLE UPON REQUEST

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