Administrator, Data Entry Operator, Customer Service, Property Mgmt.
Resume:
Bobbette H. Cofield
*** ***** ***, ******, ** ***79
Telephone: 678-***-****
********.*******@*****.***
Dedicated and driven Management Professional eager to contribute significant leadership, administrative, and customer service expertise toward supporting a dynamic employer in achieving goals and objectives.
Qualifications Profile
Highly versatile and resourceful with the ability to quickly adapt to new roles, responsibilities, tasks, and environments.
Exceptional blend of analytical problem solving, planning, forecasting, budgeting, and marketing skills.
Proficiency in administrative management, customer service, consulting, counseling, team-building, and personnel leadership.
Long-respected for an exceptional work ethic, superior interpersonal skills, and talents in streamlining and expediting work flow.
Combine management acumen, training capabilities, and motivational talents to coach, empower, mentor and supervise highly productive personnel.
Deadline oriented, self starter and works well independently and as part of a team.
Knowledge in HUD 4350.3: Occupancy Requirement of Subsidized Multifamily Housing Programs and Section 8 procedures
Professional Experience
HealthPort, Alpharette, GA 05/2011 – 11/2011
Document Indexing Operator
Accurately identifying and indexing information contained in a medical records request letter using the document scanning system to index request for medical records, generating customer invoices, billings, record printing and shipment.
StaffMark Temporary Placement Agency, Lithia Springs, GA 11/2010 – 04/2011
Data Entry/Scanner
Scanning and inputting client information into a database system for accurate delivery.
Southwood Realty Company, Gastonia, NC 02/2010 – 09/2010
Assistant Manager
Restructured, reorganized leasing floor for easy work flow.
Implemented fresh new documentation for application processing.
Structured lease renewal procedures allowing staff members to update resident demographics and to renew resident's with ease.
Handle all move-in, move-out procedures on MRI Software.
Develop and produced all marketing material such as flyer's, specials, referrals.
Heavy Marketing twice a week between staff members.
Handle and collected on all delinquent accounts.
Provided direct support to Property Manager with staff, resident's and property issues.
Communicate and coordinate make ready units with maintenance supervisor.
Develop, structured, process, and lead team members by implementing strong planning, organizational and time management skills.
Full cycle accounting for property’s primarily relating to accrual basis accounting. Month-end closing, reconciliation of accounts, monthly calculation of operating expenses, reviewing accounts receivable for accuracy.
IMS Management Services, LLC, Atlanta, GA 08/2004 - 06/2008
Property Manager / Assistant Manager / Leasing Manager / Recertification Manager
Spearheaded full spectrum of property management operations for over 1,500 units traveling out of town to train and assist with day to day office operations in lease-up, marketing, promotions, and Housing Credit Certified Professional practice and guidelines.
Steered marketing, print advertising and promotional efforts to maximize occupancy, community awareness, and retention levels.
Applied dynamic leadership talents to train, educate and supervise leasing staff in areas such as tax credits, bonds, and issues specific to AHA (Atlanta Housing Authority) properties.
Supervised monthly and annual audits, preparing reports and processing associated paperwork, due diligently required for passing all audits subjected by DCA, AHA, URFA, and HUD.
Drove strict compliance by instructing households in educational and work programs, enforcing rules and regulations, and participating in audits conducted by (DCA) Georgia Department of Community Affairs.
Consistently ensured adherence to criteria set forth by (URFA) Urban Residential Finance Authority and (AHA) Atlanta Housing Authority, and prepared regular documentation.
Assisted with accounts receivable, and supervised Recertification Department operations for qualified households under guidelines of DCA, AHA, and URFA within a 602-unit multi-family residential community.
Full cycle accounting for property’s primarily relating to accrual basis accounting. Month-end closing, reconciliation of accounts, monthly calculation of operating expenses, reviewing accounts receivable for accuracy.
Brencor Asset Management, Atlanta, GA, 11/2000 - 08/2004
Leasing Manager
Directed broad-based leasing activities for multi-family community property.
Counseled and advised applicants seeking residency, prepared apartments for viewing and lease-up, and created visually-appealing print marketing materials to entice new residents and fulfill occupancy goals.
Trained and motivated leasing staff, consistently emphasizing team cohesiveness, office productivity, and customer/resident satisfaction.
Leveraged strong administrative talents to complete weekly marketing, traffic, and competitive activity reports.
Partnered with Regional and District Managers to evaluate and optimize performance of new community properties.
Prior Background:
Data Entry, Quest Diagnostics Laboratory, Syossett, NY/LabCorp, Uniondale, NY, 1996 to 2000
Basic Sewing Instructor, Equal Opportunity Commission, Hempstead, NY, 1994 to 1996
Billing/Order Entry Clerk, Robelan Displays, Hempstead, NY, 1992 to 1994
Console Operator, B. Dalton, Westbury, NY, 1990 to 1992
Computer Skills :
Microsoft Office Suite (Word, Excel, Outlook, Publisher, Power Point, ); Lotus; Word Perfect; Boston Post; YARDI; Rent Roll, MRI, Windows XP, Vista
Professional Development & Certifications :
Backflow Prevention Assembly Tester Training, 2009
Preventing Sexual Harassment, 2008
Fair Housing I and II, 2007 and 2008
Resident Retention for Today’s Savvy Customers, 2007
Risk Management I – Associate Safety, 2007
Customer Service as a Competitive Advantage, 2007
HCCP Practice and Guidelines, 2000 -2008
Tax Exempt Bond/Low Income Housing Tax Credit Compliance Made Easy, 2006
Notary Public, Georgia, 2005 - 2013
Atlanta Development Authority, 2005
DCA Certifications (The GA Department of Community Affairs), 2003
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