Customer Service Assistant
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Monday, July 30, 2012 1:14 PM
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Connie Lee Cox 916-***-****
3651 Norwood Avenue #4, Sacramento ***********@*****.***
Summary Of Qualifications:
Active Listener – Dependable – Effective Customer Service – Efficient Problem Solver
Work well in a high pressure environment
Self-motivated and assertive
Familiar with computer software, Type 35 WPM
Enjoy working with people
Effective communication skills, both written and verbal
Dependable-can work without supervision
Qualified in first aid and CPR
Proven ability to learn new concepts quickly
Excellent customer service skills
Able to recognize client needs, and meet them
Experience:
Certified Nurse’s Assistant
Effectively answered residents call signals, and bells; Changed bed linens and made beds; Accurately collected specimens, such as urine, feces, and sputum; Effectively communicated with patients for social and emotional support; Documented, observed and reported resident behavior and physical symptoms to nurses
Senior Activities Assistant
Assisted day to day group activities of clients in a adult daycare setting; Highly skilled in feeding and assisting clients with eating and drinking; Thoughly cleaned and disinfected common areas
Housekeeping
Practiced effective infection control, cleaned, vacuumed, dusted, mopped and organized rooms
Work History:
Norwood Pines Care Center Certified Nurse’s Assistant Sacramento, CA
Triple R Adult Day Care Center Senior Activities Assistant Sacramento, CA
Norwood Pines Alzheimer’s Center Housekeeping Sacramento, CA
Education/Training:
National Career College LabTech/ekg/Phlebotomist Sacramento, CA
American River College Psychology Major Sacramento, CA
Sutter Oaks Alzheimer’s Center Nurses Assistant Sacramento, CA
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