Jesse Shreves' Resume

Jesse L. Shreves Jr.

***** ***** ***** *****

Jacksonville, Fl 32225

904-***-****

**********@*****.***

Summary of Qualifications

Windows 95/98/XP

** ***

Excel

Powerpoint

Smart System (ordering and pricing system)

Spanish Language

Microsoft Office

Over one year 1st party collections experience

Over four years Cashier Experience

Over four years Customer Service

Efficient with most computer applications

Superior Customer Service Telephone Abilities

Able to perform in diverse, fast-paced environments

Quick Study with can-do attitude

Excellent typing abilities exceeding 45 wpm

Work History

Enhanced Recovery Corporation Jacksonville, Fl 09/06-present

Senior account representative

Received #1 collector for the month of February as well as top 4 collectors for the 1st quarter of 2007

Handle incoming/outgoing Spanish and English client support in a high volume call center

Consistently exceed productivity standards

Handle escalated customer inquiries

Committed to provide customers with point of call resolution while achieving quality service

Ensure that ERC and Genesis policies and procedures are compliant with all State and Federal guidelines

Knowledge of Latitude, Tsys, Touchstar, Integra, Sidekick, VOIP, PayMyBill, and Cleartran

Skill in facilitating changes in a workforce to support organizational operation

I possess a strong ability to motivate peers to maximize productivity

Papa Johns Pizza Jacksonville,Fl 02/06-09/06

Driver

Instore Customer Orders

Over the Phone Customer Orders

Responsible for bank deposits on a daily basis

Wal-Mart Super Center Jacksonville, Fl 08/03-02/06

Electronics Sales Associate

Customer Service Representative

Cashier

Spanish Translator

Cross Trained in Sporting Goods, Tire Lube Express Cashier, and Paint Counter

Over the phone Customer Care

Computer Sales

Price Changes and Labeling

Display Settings

Education

High School Diploma

Sandalwood High School Jacksonville, Fl.

Graduated 2003 in top 20 percent of class

National Honor Society

Spanish Honor Society

Awarded Bright Future Scholarship

Business Course ( Typing, Legal and General Correspondences)

Psychology

Florida Community College of Jacksonville

Recieved AA degree on 05/2008

Presidents List

Spanish1&2

Certificates in the Fallowing:

Food Handler's Certificate

FDCPA Certified

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